EMILY Lentz
Edmonton,AB
Summary
Law enforcement professional with extensive experience in emergency communications, crisis management, and community engagement. Proven ability to efficiently triage high-stress situations and ensure public safety while maintaining confidentiality. Committed to upholding organizational values and fostering positive community relations.
Overview
17
17
years of professional experience
Work History
Emergency Communications Officer
Edmonton Police Service
Edmonton, AB
07.2021 - Current
- Professionally communicate with citizens in high-stress, life-threatening situations.
- Triage and evaluate emergency and non-emergency calls to dispatch appropriate services.
- Provide callers with pre-arrival safety instructions to ensure personal and public safety.
- Ensure safety of officers during response operations.
- Coordinate resources between multiple agencies during large scale emergencies.
- Maintain integrity and confidentiality while handling sensitive information.
- Prepare detailed logs of incidents for accurate record-keeping and analysis.
- Assist with training initiatives through collaboration with the training unit.
- Provided on-the-job training to team members to improve their skills and performance. to enhance team capabilities.
- Represent Edmonton Police Service's values and mission at all times.
Victim Assistance Specialist Volunteer
Calgary Police Service
Calgary, AB
01.2019 - 12.2021
- Led community engagement initiatives that empowered victims of crime and trauma survivors.
- Cultivated strong relationships between CPS and community stakeholders to enhance collaboration.
- Accessed, analyzed, and verified legal information for accuracy and reliability.
- Ensured compliance with FOIP requirements consistently in all operations.
Report Processor - Police Business Operations Section
Calgary Police Service
Calgary, AB
01.2018 - 12.2021
- Processed incoming reports and documentation for police investigations.
- Ensured consistent compliance with FOIP requirements across all operations.
- Analyzed data to meet reporting standards for Canadian Centre for Justice Statistics submissions.
- Executed processing of various court orders efficiently.
- Collaborated with police officers to provide constructive feedback on report writing.
- Supported the organization of files and documents for easy retrieval and court purposes.
- Provided support to CPIC by processing various court documents efficiently. with the processing of various court documents.
Offender Management Administrator
City of Calgary
Calgary, AB
01.2020 - 12.2020
- Demonstrated thorough knowledge of Youth Criminal Justice Act for compliance assurance.
- Maintained comprehensive legal records to ensure accurate case management.
- Prepared court documents per legal standards and deadlines.
- Provided administrative support to youth probation officers for improved operational efficiency.
- Communicated effectively with young offenders and guardians to resolve concerns.
- Ensured confidentiality of sensitive information and maintained safety and security protocols.
Legal Assistant Practicum
YouthLink Calgary Police Interpretive Centre
Calgary, AB
01.2018 - 12.2018
- Led human resources legal research project, ensuring adherence to Alberta employment standards.
- Edited and drafted employee handbook, aligning policies with current legislation.
- Completed legal transcriptions to support case documentation and review processes.
- Educated youth about legal matters, promoting understanding of their rights and responsibilities.
- Supported administrative duties to streamline HR operations and improve efficiency.
Medical Office Assistant
Optimum Wellness Centers
AB, AB
01.2016 - 12.2017
- Scheduled appointments and coordinated medical treatment plans to ensure timely patient care.
- Assisted healthcare providers with patient intake and documentation processes.
- Handled medical record management and ensured confidentiality compliance.
- Processed insurance claims and verified patient eligibility for services.
- Prepared and dispatched essential documents, including insurance and WCB claims.
- Maintained organization in fast-paced clinic environment to support seamless operations.
- Led office administration to optimize workflow and improve service delivery.
- Maintained office inventory and ordered supplies to support operations.
- Operated company switchboard, greeting customers to create welcoming atmosphere.
Centre Director
Herbal Magic
AB, AB
01.2013 - 12.2016
- Managed monthly revenue targets through strategic planning, contributing to clinic's financial stability.
- Oversaw operations of natural health clinic, enhancing service delivery and patient satisfaction.
- Conducted interviews, scheduled, trained, mentored, and coached employees to enhance team performance.
- Coached clients on personal health and nutrition, fostering wellness and sustainable health habits.
Revenue Protection Coach
Rogers Communications Inc
ON, ON
01.2010 - 12.2013
- Audited accounts to identify opportunities for financial growth and optimize revenue generation.
- Monitored coaching sessions to ensure alignment with company standards and enhance employee development.
- Coached employees to elevate sales capabilities and improve performance.
- Reviewed and implemented policies to minimize revenue loss and strengthen compliance.
- Consistently exceeded high sales targets, contributing to overall success.
- Oversaw strategies maximizing revenue growth across departments.
- Provided exceptional customer service enhancing client satisfaction.
- Safeguarded confidential information to maintain security.
Education
Bachelor of Human Resources & Labour Relations -
Athabasca University
12-2026
Legal Assistant Diploma -
Robertson College
01-2018
General Arts and Science Diploma -
Fleming College
01-2013
High School Diploma -
St. Peter’s Secondary School
01-2010
Skills
- Emergency response protocols
- Crisis management
- Crisis communication
- Data analysis
- Incident documentation
- Resource coordination
- Project management
- Confidentiality management
- Effective communication
- Team collaboration
- Conflict resolution
- Communication technology
- Professionalism and integrity
Affiliations
- GBA+ Certificate
- CPR Certified – Level C with AED
- EPD-Q Certification through the IAED
Community Service
- Volunteer for Ronald MacDonald house fundraising
- Creator of a Fort McMurray Flood Relief Charity Drive
- Chemong Public School Volunteer
- St.Peter’s Secondary School Volunteer
Timeline
Emergency Communications Officer
Edmonton Police Service
07.2021 - Current
Offender Management Administrator
City of Calgary
01.2020 - 12.2020
Victim Assistance Specialist Volunteer
Calgary Police Service
01.2019 - 12.2021
Report Processor - Police Business Operations Section
Calgary Police Service
01.2018 - 12.2021
Legal Assistant Practicum
YouthLink Calgary Police Interpretive Centre
01.2018 - 12.2018
Medical Office Assistant
Optimum Wellness Centers
01.2016 - 12.2017
Centre Director
Herbal Magic
01.2013 - 12.2016
Revenue Protection Coach
Rogers Communications Inc
01.2010 - 12.2013
Bachelor of Human Resources & Labour Relations -
Athabasca University
Legal Assistant Diploma -
Robertson College
General Arts and Science Diploma -
Fleming College
High School Diploma -
St. Peter’s Secondary School