Hermione Zavalza
Elysian Hall
Menifee
2
Languages
5
years of professional experience
Detail-oriented Head Waitress experienced in service coordination and guest issue resolution. Delivered efficient dining room operations through effective staff training and strong communication skills. Committed to enhancing guest experiences and fostering teamwork within high-paced restaurant environments.
Work History
Head Waitress
1 Year 10 Months- Supervised dining room service flow and coordinated waitstaff assignments for seamless guest experience.
- Trained new servers on business standards and guest service expectations.
- Monitored tables, ensuring accurate setups, cleanliness, and timely resets between seatings.
- Resolved guest concerns promptly, maintaining professionalism and protecting service quality.
Volunteer
2 Years- Assisted visitors with museum directions, exhibit information, and event support.
- Collected and organized donated materials, tools, and volunteer supplies.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Assisted with stocking the toys and organizing the area.
Waitress
1 Year 2 Months- Took accurate food and beverage orders and relayed requests clearly to the kitchen.
- Coordinated banquet table setup, place settings, and event-ready dining areas before service.
- Served plated meals and beverages.
- Greeted guests promptly and delivered attentive table service in fast-paced event settings.
Education
Bachelor of Science - Biology
Skills
Customer service
Collaboration skills
Guest relations
Event coordination
Sanitation standards
Exceptional communication
Conflict management
Accomplishments
- Honor Roll for 4 years
- Straight A's
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
reading
Music
Watching Movies and TV Shows
Animal Care
Timeline
Head Waitress
Elysian Hall
01.2025 - CurrentRead More
Volunteer
Southern California Railway Museum
12.2023 - 12.2025Read More
Waitress
Emerald Event Hall
02.2022 - 04.2023Read More
University of California, Riverside
Bachelor of Science from Biology
Read More