Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tashi Lhamo

BC
Tashi Lhamo

Summary

Dedicated waitress with almost 5 years of foodservice experience. Skilled in memorizing menus and promoting customer loyalty. Commended for excellent multitasking abilities and happy, patient demeanor.

Overview

5
years of professional experience

Work History

Nirvana inn
Paro Bhutan

Head Waitress
08.2020 - 06.2023

Job overview

  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Provided exceptional service to high volume of daily customers.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Holiday inn
Kuwait Farwaniyah

Waitress
04.2018 - 07.2020

Job overview

  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

Yarab Institute of Hospitality Management
Paro Bhutan

High School Diploma
07.2017

University Overview

Skills

  • Customer Service
  • Dining Customer Service
  • Staff Monitoring
  • Menu Presentation
  • Food Safety Understanding
  • Upselling Techniques
  • Management Support
  • Guest Relations
  • Relationship Management
  • Liquor, Wine, and Food Service
  • Guest Relations Management
  • Buffet Setup and Takedown

Timeline

Head Waitress
Nirvana inn
08.2020 - 06.2023
Waitress
Holiday inn
04.2018 - 07.2020
Yarab Institute of Hospitality Management
High School Diploma

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Tashi Lhamo