Dedicated waitress with almost 5 years of foodservice experience. Skilled in memorizing menus and promoting customer loyalty. Commended for excellent multitasking abilities and happy, patient demeanor.
Hi, I’m
Tashi Lhamo
BC
Summary
Overview
5
years of professional experience
Work History
Nirvana innParo Bhutan
Head Waitress
08.2020 - 06.2023
Job overview
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided exceptional service to high volume of daily customers.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Holiday innKuwait Farwaniyah
Waitress
04.2018 - 07.2020
Job overview
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Yarab Institute of Hospitality Management Paro Bhutan
High School Diploma
07.2017
University Overview
Skills
- Customer Service
- Dining Customer Service
- Staff Monitoring
- Menu Presentation
- Food Safety Understanding
- Upselling Techniques
- Management Support
- Guest Relations
- Relationship Management
- Liquor, Wine, and Food Service
- Guest Relations Management
- Buffet Setup and Takedown
Timeline
Head Waitress
Nirvana inn
08.2020 - 06.2023
Waitress
Holiday inn
04.2018 - 07.2020
Yarab Institute of Hospitality Management
High School Diploma