Henrietta Ogbusi
Toronto,Canada
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TIM HORTON
Toronto, Ontario
06.2024 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
Production Worker
Fiera Foods
07.2023 - 05.2024
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Weighed and measured items to prevent waste and meet quality standards.
Packaging Operator
Italpasta
04.2023 - 07.2023
- Enhanced production efficiency by implementing streamlined packaging processes and procedures.
- Reduced waste and improved sustainability through diligent monitoring of packaging materials usage.
- Increased output by optimizing the performance of packaging machinery and equipment.
- Examine product to Ensure they meet quality standards before packaging.
- Gather and organize the necessary packaging materials such as boxes,bags,labels and stick on.
- Maintained a safe work environment by adhering to strict safety protocols during packaging operations.
- Keep the packaging area clean and organized to ensure a safe and efficient working environment.
- Work closely with other team members including production staff,quality control,and shipping personnel to cordinate the packaging process.
- Collaborated with cross-functional teams for timely delivery of finished products, ensuring customer satisfaction.
Sales & Marketing Lead
BrightMex
02.2020 - 03.2023
- Offered product recommendations and guidance to customers
- Delivered customer support through phone and email
- Organized various counters with appropriate items
- Drove adoption of new commercial resources through end user education, training and onboarding
- Increased market share by devising plans based on research findings and data
Education
Bachelor of Science - Economics
Imo state University
Nigeria09.2018
Skills
- Excel and computing skills
- Process improvements
- Team Collaboration
- Product Packaging
- Deadline Oriented
- Quality Control
- Attention to Detail
- Time Management
- Organizational Skills
- Safety Protocols
- Team collaboration
- Complaint resolution
- Customer service
- Call management
Websites
Certification
- Project Management Foundation and Sales by Microsoft.
- Customer Service by University of Washington
- Personal support work
- First Aid & CPR
Timeline
Customer Service Representative
TIM HORTON
06.2024 - Current
Production Worker
Fiera Foods
07.2023 - 05.2024
Packaging Operator
Italpasta
04.2023 - 07.2023
Sales & Marketing Lead
BrightMex
02.2020 - 03.2023
- Project Management Foundation and Sales by Microsoft.
- Customer Service by University of Washington
- Personal support work
- First Aid & CPR
Bachelor of Science - Economics
Imo state University