Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Henrietta Ogbusi

Toronto,Canada

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

TIM HORTON
Toronto, Ontario
06.2024 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.

Production Worker

Fiera Foods
07.2023 - 05.2024
  • Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Weighed and measured items to prevent waste and meet quality standards.

Packaging Operator

Italpasta
04.2023 - 07.2023
  • Enhanced production efficiency by implementing streamlined packaging processes and procedures.
  • Reduced waste and improved sustainability through diligent monitoring of packaging materials usage.
  • Increased output by optimizing the performance of packaging machinery and equipment.
  • Examine product to Ensure they meet quality standards before packaging.
  • Gather and organize the necessary packaging materials such as boxes,bags,labels and stick on.
  • Maintained a safe work environment by adhering to strict safety protocols during packaging operations.
  • Keep the packaging area clean and organized to ensure a safe and efficient working environment.
  • Work closely with other team members including production staff,quality control,and shipping personnel to cordinate the packaging process.
  • Collaborated with cross-functional teams for timely delivery of finished products, ensuring customer satisfaction.

Sales & Marketing Lead

BrightMex
02.2020 - 03.2023
  • Offered product recommendations and guidance to customers
  • Delivered customer support through phone and email
  • Organized various counters with appropriate items
  • Drove adoption of new commercial resources through end user education, training and onboarding
  • Increased market share by devising plans based on research findings and data

Education

Bachelor of Science - Economics

Imo state University
Nigeria
09.2018

Skills

  • Excel and computing skills
  • Process improvements
  • Team Collaboration
  • Product Packaging
  • Deadline Oriented
  • Quality Control
  • Attention to Detail
  • Time Management
  • Organizational Skills
  • Safety Protocols
  • Team collaboration
  • Complaint resolution
  • Customer service
  • Call management

Websites

Certification

  • Project Management Foundation and Sales by Microsoft.
  • Customer Service by University of Washington
  • Personal support work
  • First Aid & CPR

Timeline

Customer Service Representative

TIM HORTON
06.2024 - Current

Production Worker

Fiera Foods
07.2023 - 05.2024

Packaging Operator

Italpasta
04.2023 - 07.2023

Sales & Marketing Lead

BrightMex
02.2020 - 03.2023
  • Project Management Foundation and Sales by Microsoft.
  • Customer Service by University of Washington
  • Personal support work
  • First Aid & CPR

Bachelor of Science - Economics

Imo state University

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Henrietta Ogbusi