Palak Bajani
London,Canada
Summary
Highly motivated and technically proficient individual with a strong background in customer service and technical support. Seeking to leverage my skills in a technical support role where I can provide first-level technical assistance, collaborate with peers, and contribute to ongoing process improvements.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
NTT
Markham
04.2023 - 07.2024
- - Respond to a high volume of inbound colleague calls and emails, providing first-level technical support and ensuring prompt resolution of issues. - Accurately document and track all problem reports and service requests using ticketing systems, ensuring detailed and precise entries. - Escalate complex technical issues to higher support tiers and follow up with support groups to ensure timely resolution. - Monitor and identify trends in service issues, providing feedback and suggestions for process improvements. - Continuously develop and expand support proficiency across various skills and applications.
Customer Service representative
Rogers
Scarborough
07.2022 - 04.2023
- Provided accurate information and help on products, services, and policies in response to Consumer inquiries by phone, email, and live chat.
- Helped clients place purchases, track shipments, and quickly and expertly resolve problems with Products or services.
- Resolved consumer complaints and issues, looking into problems.
- Respond to a high volume of outbound colleague calls and emails, providing first-level technical support and ensuring prompt resolution of issues.
Education
Post Graduate Diploma in Project Management IT -
Lambton College
Toronto, ON12.2023
Bachelor's in IT -
Gujarat Technological University
Gujarat, India05.2016
Skills
- Above average computing and navigational skills
- Proficient in Microsoft O365 (Word, Excel, OneNote)
- Exceptional customer service skills with a strong focus on resolving issues efficiently
- Ability to handle high-pressure situations and manage multiple tasks simultaneously
- Excellent verbal and written communication skills
- A team player with the ability to work independently when necessary
Languages
English
Full Professional
Timeline
Customer Service Representative
NTT
04.2023 - 07.2024
Customer Service representative
Rogers
07.2022 - 04.2023
Post Graduate Diploma in Project Management IT -
Lambton College
Bachelor's in IT -
Gujarat Technological University