HENA ALIKOUZEH
Summary
Dedicated and detail-oriented professional with a background in Justice Studies and legal assistance. Skilled in client relations, legal documentation, and compliance, with strong organizational and problem-solving abilities. Committed to delivering accurate, efficient support while upholding integrity and excellence.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Northwinds Corporation
09.2022 - Current
- Organized and maintained accurate records, reports, and job quotes, demonstrating strong administrative skills
- Managed communication with manufacturers, distributors, sales reps, and contractors via email and phone, ensuring prompt responses and accurate information
- Prepared and delivered job quotes within tight deadlines, showcasing strong organizational skills
- Participated in sales meetings to review metrics, discuss new products, and communicate updates, contributing to strategic planning
- Efficiently processed and tracked orders, ensuring timely delivery and customer satisfaction
- Used CRM software to maintain detailed contact logs and account records.
Legal Assistant
Doli Law Firm
01.2021 - 07.2022
- Supported trial coordination by preparing legal documentation, managing schedules, and liaising with court staff and clients
- Conducted intake interviews and managed case files, ensuring proper documentation and adherence to court protocols
- Drafted affidavits, legal letters, and trial preparation materials, supporting lawyers in pre-trial and trial proceedings
- Ensured compliance with privacy laws (FIPPA) by safeguarding client information and handling confidential case details
- Coordinated insurance examinations and legal correspondence with adjusters and medical professionals
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Pharmacy Assistant
Shoppers Drug Mart
05.2020 - 01.2021
- Processed confidential patient records with a high level of accuracy and discretion, aligning with privacy policies
- Managed inventory, prescription verification, and customer inquiries in a fast-paced regulatory environment
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacy staff with preparing medications and filling orders.
Customer Service Associate
La Maison Simons
01.2017 - 01.2020
- Provided high-level customer service and conflict resolution, ensuring a professional approach to client interactions
- Trained and supported new employees, demonstrating leadership and teamwork
Education
Honours Bachelor of Applied Science - Justice Studies
University of Guelph
Guelph, ON04.2020
Diploma - Community and Justice Services
Humber Institute of Technology and Advanced Learning
Toronto, Ontario04.2020
Skills
- Legal documentation
- Case management
- Scheduling
- Federal & provincial legislation
- Privacy laws
- Administrative support
- Organizational skills & time management
- Multi-tasking
- Email & phone etiquette
- Microsoft Office & CRM software
- Data entry
- Attention to detail
- Exceptional customer service
- Fluent in Dari
Timeline
Inside Sales Representative
Northwinds Corporation
09.2022 - Current
Legal Assistant
Doli Law Firm
01.2021 - 07.2022
Pharmacy Assistant
Shoppers Drug Mart
05.2020 - 01.2021
Customer Service Associate
La Maison Simons
01.2017 - 01.2020
Honours Bachelor of Applied Science - Justice Studies
University of Guelph
Diploma - Community and Justice Services
Humber Institute of Technology and Advanced Learning
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