Hemjot Mahal
Brampton,ON
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Nandos Peri Peri
05.2023 - Current
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Using the POS and handling cash and customer issues for immediate redressal.
Cashier
Gap
02.2022 - 09.2023
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Store Associate
Levis
10.2022 - 02.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Graduate Certificate - Hospitality
Cambrian College of Applied Arts And Technology
Skills
- POS System Operation
- Customer Service
- Payment Processing
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Product and service knowledge
Timeline
Customer Service Representative
Nandos Peri Peri
05.2023 - Current
Store Associate
Levis
10.2022 - 02.2023
Cashier
Gap
02.2022 - 09.2023
Graduate Certificate - Hospitality
Cambrian College of Applied Arts And Technology
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