Doyeon Kim
Toronto,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
SK m&service (Yogiyo Customer Service Center)
Seoul , Seoul
07.2023 - 09.2023
- Provided assistance to franchisees and customers using the Yogiyo application regarding inquiries and concerns.
- Addressed inquiries related to orders, payments, and application functionalities promptly and effectively.
Franchise Owner Support Representative
KBSJOB (Coupang Eats Store Center)
Seoul , Seoul
08.2022 - 10.2022
- Provided assistance and consultation to franchise owners using the Coupang Eats delivery application.
- Addressed inquiries from franchise owners and offered necessary information to facilitate their operations.
Food Delivery Order Receptionist
CNT Tech (Burger King, Pizza Hut Call Center)
Seoul , Seoul
- Received and managed delivery orders for Burger King and Pizza Hut through phone calls.
- Managed and processed inquiries and requests related to food orders promptly and accurately to ensure customer satisfaction.
Education
Kyunghee University
Seoul, Korea02-2026
Skills
- Inbound and Outbound Calling
- Store maintenance
- Order Processing
- Payment Processing
- In-store support
- Cash Handling Accuracy
- Store Organization
- POS Software
- Inventory and Stocking
- Friendly and Helpful
- Order Verification
- Order Accuracy
- POS System Operation
- Check payment processing
- Order Taking
Languages
Korean
Native/ Bilingual
Timeline
Customer Service Representative
SK m&service (Yogiyo Customer Service Center)
07.2023 - 09.2023
Franchise Owner Support Representative
KBSJOB (Coupang Eats Store Center)
08.2022 - 10.2022
Food Delivery Order Receptionist
CNT Tech (Burger King, Pizza Hut Call Center)
Kyunghee University
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