Summary
Overview
Work History
Education
Skills
Technical Skills and Qualifications
Timeline
Generic

Hemantkumar Vaghela

Brampton,Ontario

Summary

  • Project manager with domain expertise in government finance and fleet management business with a total of 16 years of experience with 6 years of Project Management experience in leading large scale multi-million dollar complex assignments, managing client relationships and working as a bridge between the delivery teams and various management layers within an engagement.
  • Extensive experience of leading & executing multiple large scale IT programs, with experience of directing all aspects of software project lifecycle with different project methodologies like Waterfall, Agile, Scrum and Kanban.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
  • Manage resource acquisition, project costing, forecasting, risks and profitability of the engagement.
  • A strategic thinker with excellent stakeholder & client relationship management.
  • Experienced in implementing portfolio, program and project management best practices, including change management, dependency management, organizational communications, key metrics and dashboards.
  • Ability to understand client business model and proactively create opportunities to drive value. Strong organizational, analytical, and problem solving abilities.
  • Worked directly with executives, stakeholders and program owners to gather and communicate program status. Includes generation of effective status reports, preparing dashboards with major KPIs and leading meetings.

Overview

17
17
years of professional experience

Work History

Program Manager

Tata Consultancy Services
07.2023 - Current
  • Working as program manager for most critical project of organization with handling 12 scrum teams and 4 project areas to deliver crucial business goals to achieve 100% client migration to switch business from legacy system.
  • Closely working with team to identify cross-team dependencies and manage inter-team tasks, and facilitated scrum team in cross locations and planned multiple project area along with Project managers and scrum teams.
  • Facilitated Release Planning Sessions: Collaborated with team and business owner to determine what each Release should include and when it should be delivered.
  • Iteration Planning Sessions: Prioritized highest-value product deliverables.
  • Daily Standup Meetings: Encouraged collaboration in very brief meetings to rapidly take pulse of projects, address challenges, and coordinate team activities.
  • Iteration Review / Demo Sessions: Demonstrated completed functionality to key stakeholders showing progress; gained important feedback that was implemented fast.
  • Iteration Retrospective Sessions: Reflected on project and process issues, took appropriate action.
  • Continuous collaboration and process improvement implementation.
  • Finance/Budget: Tracked project finances.
  • Act as an agile coach for team, product owner, stakeholders and executives. Facilitated meeting with product owners, business and cross functional teams.
  • Responsible for release planning, sprint planning, sprint retrospective, daily scrum, resource planning, schedules, mitigation of risks and issues.
  • Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.

Senior QA Manager

Tata Consultancy Services
05.2021 - 06.2023
  • Managed end-to-end testing efforts of Regression execution, Automates test cases, SIT and UAT support for multiple projects, ensuring successful release of robust applications.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Evaluated emerging trends in QA methodologies and implemented industry best practices to maintain cutting-edge expertise within the team.
  • Established centralized repository of test artifacts, enabling easy access and reusability for future projects thus reducing time and effort involved in creating new test assets.
  • Provided regular progress reports to stakeholders, highlighting key achievements, risks, mitigation plans, and other relevant updates.
  • Documentations like QA strategies, release planning, QA standards for Manual as well as Automation and performance testing.
  • Facilitate UAT support, trainings and demonstrations for features to be released.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.

Project Manager/Agile Scrum Master

Tata Consultancy Services
03.2017 - 06.2021
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Lead multiple crucial projects to completion.
  • Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility from product owner to scrum team; ensured consistent application of scrum methodologies across the enterprise.
  • Protected team from external interference, over-commitment, managed backlog, and prioritized resolution of defects/bugs as evidenced by the on-time delivery of several major initiatives.
  • Facilitated meetings between the business owners, IT and cross functional teams.
  • Participated in technical advisory roles when required.
  • Demonstrate the product features during UAT and improve the product outcome by gathering customer feedback.
  • Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices.
  • Conform to organization processes at enterprise level and maintained all standards in various deliveries.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Created weekly Program/Portfolio status reports and presenting to all key executives/stakeholders.
  • Delivered positive customer service experience, reflected in high customer satisfaction scores for all projects.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Proven track record of maximizing business opportunities and driving revenue growth for account.

Technical Business Analyst/Domain Specialist

Tata Consultancy Services
08.2013 - 02.2017
  • Responsible for interacting with the User Experience team and various business group members to understand UI requirements.
  • Analyze business and technology challenges, assess costs, and suggest solutions. Design and execute proofs-of-concept for critical enterprise capabilities, including building business case with costs, benefits, and efficiency measures.
  • Collaborated with key stakeholders and internal teams to define enterprise architecture principles, standards and guidelines, and blueprints.
  • Developed, enhanced, and maintained reference architectures for various capabilities.
  • Translated business requirements into systems qualities and repeatable design strategies and patterns, such as adaptability, scalability, availability, and reusability.
  • Assured enterprise application integration by selecting tools, specifying shared data and code resources, defining interfaces and data-flows, and monitoring progress.
  • Design and Review impact analysis for incident and problem requests.
  • Provided training and support to end-users, empowering them to effectively utilize new systems and tools.
  • Deployed predictive analytics models to forecast future trends.
  • Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations.
  • Led cross-functional teams to successful project completion, fostering collaboration and driving results.
  • Supported new project initiatives by analyzing preliminary business needs and defining factors such as budget constraints, time management and resource planning.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Developed diagrams to describe and lay out logical operational steps.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Conducted gap analyses between current state systems/processes and future state goals in order to formulate action plans aimed at bridging identified discrepancies.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered services to customer locations within specific timeframes.

Functional Consultant/Technical Business Analyst

Tata Consultancy Services
09.2007 - 07.2013

Worked as Functional Consultant/Business analyst for analysis, design and development of a long run solution for Integrated Finance Management System to cater to the consolidated and consistent information about the expenditures and revenues across state, and implementation of the system at all treasury and sub-treasury offices, all state government departments and various government offices across state of Gujarat and Punjab of India.

Responsibilities:

  • Conducted gap analyses to identify areas of improvement in existing systems or processes, leading to increased productivity and user satisfaction.
  • Professionally interacted with clients to assess business requirements and determine software needs.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Developed diagrams to describe and lay out logical operational steps.
  • Optimized data management processes by analyzing workflows, identifying bottlenecks, and implementing process improvements.
  • Facilitated change management initiatives, effectively communicating expectations, goals, and progress updates to stakeholders at all levels.
  • Conducted thorough requirement gathering sessions to ensure accurate understanding of client needs and priorities.
  • Provided client support, UAT support and system demonstrations. Also, given user training through interactive method.

Education

Masters of Computer Applications - Computer And Information Systems

Dharmsinh Desai University
Nadiad, Gujarat, India
05.2007

Bachelor of Computer Applications - Computer And Information Systems

Gujarat University, Pipalia College
Vadodara, Gujarat, India
05.2004

Skills

  • Certified Scrum Master
  • Project Management Tools (Jira, Service-now, MS Project, MS Excel etc)
  • BI & Analytics Tools( Power BI, Google Analytics)
  • Trained PMP professional & certification in progress
  • Web Technologies( HTML, JAVA, Coffee scripts etc)
  • Databases (MS Access, Mainframe, Postgres, Sybase, Snowflake)
  • DevOps and Monitoring Tools (Jenkins, New Relic, 24*7)
  • Process Diagram Tools (MS Visio, Lucid charts)
  • UX Tools (Adobe XD, Figma)

Technical Skills and Qualifications

  • Project Management & others: MS Project, MS Visio, Lucid chart, JIRA, Zephyr, Confluence, MS Office, Rally, Service Now, Sharepoint, Aqua Data Studio, Dbeaver, Postman, smartsheet, Adobe XD, Figma, NewRelic, 24*7
  • Web Technologies: HTML, Java Script, Coffee scripts, Backbone JS
  • BI & Analytics Tools: Power BI, Google Analytics
  • Databases: MS Access, Mainframe, Sybase, Snowflake, Postgres
  • Source Control: Eclipse, Jenkins, Github, Apache Jmeter

Timeline

Program Manager

Tata Consultancy Services
07.2023 - Current

Senior QA Manager

Tata Consultancy Services
05.2021 - 06.2023

Project Manager/Agile Scrum Master

Tata Consultancy Services
03.2017 - 06.2021

Technical Business Analyst/Domain Specialist

Tata Consultancy Services
08.2013 - 02.2017

Functional Consultant/Technical Business Analyst

Tata Consultancy Services
09.2007 - 07.2013

Masters of Computer Applications - Computer And Information Systems

Dharmsinh Desai University

Bachelor of Computer Applications - Computer And Information Systems

Gujarat University, Pipalia College
Hemantkumar Vaghela