Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bettina Lee

Oakville,ON

Summary

Experienced professional and dedicated problem solver. Brings 15+ years of valuable expertise to forward company objectives. Attentive to detail with experience in delivering large, complex programs and improvements.

Overview

21
21
years of professional experience

Work History

Program Manager

Thomson Reuters
07.2017 - Current
  • Accountable for the Data Management Automation Services portfolio focused on making data easy to find, govern, and consume through the delivery of scalable, cloud enabled data management capabilities.
  • Lead cross-functional teams and guide the development and launch of data-related products.
  • Develop and communicate a clear strategy and roadmap for metadata management, lineage management and data quality management, aligned with business objectives and key results.
  • Led a global project team consisting of architects, subject matter experts, and third-party vendor resources to deploy Thomson Reuters' enterprise data catalog, fostering data discovery, ensuring data governance and compliance, and empowering the organization to derive value from its data assets.
  • Partnered with subject matter experts based in India to implement end-to-end technical lineage in the enterprise data lake, mater data management platform, and AI/ML platform to enhance the visualization of the flow of data in the organization.
  • Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.

Assistant Vice President, Project Office, IT Project Manager

OCBC Bank
06.2016 - 05.2017
  • Successfully led end-to-end rollout of the Bank’s Voice Biometrics solution to enable retail customers to use their voice prints to authenticate a majority of phone banking transactions in Singapore. First local Singapore bank to implement Voice Biometrics technology to enhance customer experience.
  • Negotiated contracts for professional services with multiple vendors based in Singapore and Malaysia and reduced select contract costs by up to 43%.

Technical Project Manager

Helius Technologies based in DBS Bank
07.2014 - 05.2016
  • Led rollout of robust and secure LiveChat contact centre solution to enable online interaction between DBS call centre agents and internet banking wealth customers in Singapore and Hong Kong
  • Deployed large scale initiative to re-platform Singapore’s contact centre IVR system impacting 550 DBS contact centre agents and 5.6 million mass market customers; total investment: S$1.7 million.

Research Associate

Egon Zehnder
05.2011 - 06.2014
  • Regional Research Lead of the Firm’s Services Practice Group for Asia Pacific.
  • Provided timely industry specific knowledge on the marketplace and on senior-level candidates by conducting extensive research, interviews, and synthesizing business requirement data into recommendations.

Analysis & Strategic Planning MBA Intern

NTT Communications Asia
  • Evaluated business development opportunities and presented to senior management.
  • Conducted feasibility studies and relevant data gathering.

Design Specialist

TELUS Communications
05.2008 - 06.2009
  • Established reporting requirements to monitor and enable just in time capacity on TELUS’ high-speed internet access network.
  • Developed Traffic & Routing plans in support of corporate and team projects to optimize the delivery of voice services on TELUS’ fixed-line network.

Developer Analyst

TELUS Communications
05.2005 - 04.2008
  • Joined TELUS’ Business Transformation Leadership Development rotational program designed for new graduates to drive measurable operational improvements and develop new internal IT and business capabilities at TELUS.

Research Assistant & Software Developer

General Electric (GE)
05.2003 - 08.2004
  • Developed in-house software used by engineering to evaluate the electromagnetic performance of GE’s large hydro-electric generators and industrial motors in Unix and Fortran.

Education

Computer Security and Digital Forensics Certificate -

Ryerson University

Kellogg School of Management MBA exchange student -

Northwestern University

Bachelor of Engineering, Electrical Engineering with Distinction -

University of Western Ontario

Master of Business Administration -

Hong Kong University of Science & Technology
01.2011

Skills

  • Certified Data Management Professional - Associate
  • Certified Scrum Master

Timeline

Program Manager

Thomson Reuters
07.2017 - Current

Assistant Vice President, Project Office, IT Project Manager

OCBC Bank
06.2016 - 05.2017

Technical Project Manager

Helius Technologies based in DBS Bank
07.2014 - 05.2016

Research Associate

Egon Zehnder
05.2011 - 06.2014

Design Specialist

TELUS Communications
05.2008 - 06.2009

Developer Analyst

TELUS Communications
05.2005 - 04.2008

Research Assistant & Software Developer

General Electric (GE)
05.2003 - 08.2004

Analysis & Strategic Planning MBA Intern

NTT Communications Asia

Computer Security and Digital Forensics Certificate -

Ryerson University

Kellogg School of Management MBA exchange student -

Northwestern University

Bachelor of Engineering, Electrical Engineering with Distinction -

University of Western Ontario

Master of Business Administration -

Hong Kong University of Science & Technology

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Bettina Lee