Hemant Patel

• Implemented workplace safety initiatives, enhancing overall employee wellbeing and reducing accidents onsite.
• Established strong working relationships with external vendors supplying essential security equipment and services, enabling prompt resolution of any technical issues that arose.
• Reviewed existing emergency response procedures, suggesting improvements where necessary for optimal effectiveness during crisis situations.
• Assessed potential risks and developed contingency plans for various emergency scenarios, ensuring preparedness at all times.
• Provided regular updates on site security status to upper management, allowing for informed decision-making regarding resource allocation and policy changes.
• Coordinated with local law enforcement agencies to address potential threats and share relevant information.
• Developed comprehensive security plans for special events, minimizing risks and ensuring public safety.
• Maintained up-to-date knowledge of industry trends and best practices in order to continuously improve site security measures.
• Enhanced site security by implementing advanced surveillance systems and access controls.
• Improved response times to emergencies by establishing clear communication protocols among team members.
• Managed a team of security personnel, ensuring proper training and adherence to company policies.
• Collaborated with other departments to integrate security measures into overall company operations, fostering a culture of safety throughout the organization.

Laidlaw-Pipeyard

• Maintain a good rapport with all Paladin employees and client staff, while being cognizant of the confidential information being handled as well as being vigilant to potential intruders
• Conduct regular patrols.
• Grant or deny access based on established protocol.
• Conducting daily tailboard meeting with guards and providing site specific instructions.

• Demonstrate respect, friendliness and willingness to help wherever needed.
• Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Deliver services to customer locations within specific timeframes.
• Overseeing daily operations to ensure high levels of productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Establish performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
• Set schedules for about 30-40 staff members by planning and designating shifts and hours.
• Record new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

SFN (Sqemel Lalem Camp)

• Gates access control.
• Live CCTV monitoring.
• Observing individuals on compliance with camp rules.
• Assisting new arrivals in creating profile and issuing access cards as required.
• Providing excellent customer service to both the client and its guests
• Emergency response: Ability to respond to incident/emergency situations/alarms and follow required protocol.

Mobile Rover (Spread-Trans Mountain)

• Efficient alarm responses to client facilities within designated time frames.
• Maintain a good rapport with all Paladin employees and client staff, while being cognizant of the confidential information being handled as well as being vigilant to potential intruders.
• Conduct regular patrols and surveillance of all client facilities and provide access control as needed.
• Grant or deny access based on established protocol.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Set overall vision and provided team leadership.
• Supervised grounds, employee entrances and exits and security officers on duty.
• Trained new security professionals.
• Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
• Supervised team of 7-8 security personnel during shift.

• Performed Park Lockups/Unlocks for City of Surrey Parks.
• Monitored property and investigated any areas of suspicion.
• Recorded incident reports with detailed accounts of occurrences.
• Demonstrated commitment to public safety by patrolling.
• Secures premises and personnel by patrolling property.
• Contributes to team effort by accomplishing related results as needed.
• Responded to site specific alarms
• Act proactively by carrying out regular patrols and inspections and undertaking security measures that help prevent damage, burglary, and other misbehavior.
• Prevent loss and damage by informing any violators of procedures and policies, reporting any non-conformities, and ultimately restraining anyone caught trespassing.

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
• Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
• Organized implementation of new banners, displays, and menus.
• Supervised efforts of teams within 50 guest capacity and drive thru restaurant, ensuring timely and quality servicing of guests.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health and safety codes and top service standards.
• Supervised team of 5-12 employees during shift.