Hemant Kumar
Brampton,ON
Summary
Diligent and customer-focused individual with a proven track record in face-to-face customer service and a commitment to safety and efficiency, seeking a challenging position in an Organization like Brampton Transit.
Overview
7
7
years of professional experience
Work History
Fiber Optic Technician
Wavestar Networks
02.2023 - Current
- Prep various types of Fibre optic cabling into various FOSC’s.
- In depth knowledge of OTDR testing to prove high losses and open locations with accuracy.
- Splice and test various types of fibre optic cable and read system maps
- Troubleshoots system problems for various customers and provides exceptional customer support
- Experience using single fibre fusion sets, ribbon fibre splicing, live fibre identifiers, ribbonizing techniques
- Proficient in fibre cable termination with connectors a variety of connector types
- Knowledge of work area protection and safe work practices, electrical safety awareness and fall protection
- Familiar with working in confined spaces or manholes
- Ability to problem solve and work independently
- Safely Operate commercial vehicle
Fiber Optic Technician
Geocell Canada Inc
12.2021 - 02.2023
- Install, remove, maintain, and repair aerial and underground telephone and other telecommunication transmission and distribution lines, cables and associated hardware
- Install (but do not repair or maintain) cable television lines and cables
- Splice and repair various types and sizes of telephone and other telecommunication cables including single line, coaxial and fibre optic
- Inspect and test telecommunication transmission lines and cables for transmission characteristics and to locate faults
- Analyse and record test results
- Climb and work aloft on poles, ladders or other support structures or work in confined spaces such as trenches, tunnels, and crawl spaces
- Communicate with other workers to co-ordinate the preparation and completion of work assignments
- Assist in the erection and removal of telecommunication poles, towers, and associated support structures
- May operate excavation machinery and other heavy equipment.
Trainer
IO Solutions, Fido
04.2021 - 12.2021
- Guide all new hires through all required learning material, using a hands-on approach
- Ensure all agents have complete knowledge of the tools required to perform the required job duties
- Properly document and record all transactions performed with agents/new hires
- Implement initiatives to promote team spirit and morale of the employees
- Tackling the difficult situations for the customer and making quick decisions which can benefit both customer and the company.
- Leading the whole team for their best results and for the company revenue growth
- Co-piloting for the Agents to teach on how to handle the customers in an effective way.
- Implement Specific and customized coaching plans and set goals to achieve for the team.
Customer Service Representative
IO Solutions Call Center
07.2020 - 04.2021
- Answering inbound calls for a premier Canadian based Telecommunications Company
- Troubleshooting customer issues
- Provide an exceptional customer experience for our clients regarding the mobility issues
- Work independently and assist others in the team
- Worked in a technology-based environment, with dual screens and multiple applications
Customer Service Representative
Circle K
02.2017 - 11.2019
- Demonstrated exceptional face-to-face customer service skills through 2+ years of experience.
- Handled difficult and tense customer interactions with a positive attitude and effective communication.
- Ensured adherence to written rules and procedures, and followed verbal instructions meticulously.
- Resolved customer concerns and complaints promptly and effectively.
- Use Point of Sale system/cash register to record the order and compute the amount of the bill.
- Checks products and restocks items to ensure a sufficient supply throughout the shift.
Education
Diploma - Wireless and networking
Lambton College
Bachelor of Engineering - Electronics and communication
Chandigarh University
2016
Skills
- Exceptional communication and interpersonal skills, with a focus on delivering outstanding customer service
- Ability to remain resilient in challenging circumstances and maintain a positive attitude
- Strong time management and organizational skills, with the ability to work independently and as part of a team
- Proficient in reading, understanding, and following written rules and procedures
- Comfortable working outside and in all weather conditions, and capable of handling the physical demands of the job
- In-depth knowledge of streets and locations within the City of Brampton and connecting communities
Timeline
Fiber Optic Technician
Wavestar Networks
02.2023 - Current
Fiber Optic Technician
Geocell Canada Inc
12.2021 - 02.2023
Trainer
IO Solutions, Fido
04.2021 - 12.2021
Customer Service Representative
IO Solutions Call Center
07.2020 - 04.2021
Customer Service Representative
Circle K
02.2017 - 11.2019
Diploma - Wireless and networking
Lambton College
Bachelor of Engineering - Electronics and communication
Chandigarh University
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