Parth Munshi
Brampton,ON
Summary
Adaptable and results-driven professional with experience in financial services, security dispatch, technical support, and brand promotion. Proven ability to deliver excellent customer service at President's Choice Financial, manage critical operations as a Security Dispatcher, and promote financial products as a Brand Ambassador at Neo Financial. Strong communicator with hands-on experience in fiber optic technology, eager to contribute to customer-focused and technical roles.
Overview
3
3
years of professional experience
Work History
Fiber Optic Technician
Sigma Knight Technologies
08.2024 - Current
- Assisted in the installation of fiber optic networks for commercial projects, following technical schematics to ensure accurate cable routing and setup.
- Tested and terminated fiber optic cables using precision tools to guarantee optimal connectivity and signal strength.
- Collaborated with senior technicians in identifying and resolving fiber optic issues, contributing to a reduction in network downtime.
- Performed splicing and fusion of fiber optic cables to restore service interruptions, maintaining high standards for quality and efficiency.
- Developing skills in planning simple conduit routes and assisting with cable installation in structured environments.
- Assisting in maintaining splicing records, testing results, and fiber layout documentation for future reference.
- Adhered to all safety protocols during installation, minimizing risk and ensuring a 100% safety record on all projects.
Security Dispatcher
Allied Universal Security
09.2023 - 08.2024
- Compliance and Protocol Adherence: Ensure all dispatch activities comply with company policies, security standards, and transportation regulations, conducting regular audits and safety checks
- Documentation and Record-Keeping: Maintain accurate and detailed records of all dispatch activities, including load assignments, delivery schedules, and security incidents
- Driver Coordination and Communication: Maintain constant communication with drivers to dispatch loads and resolve any issues or delays, ensuring all security protocols are followed.
- Security Operations Management: Managed a fleet of security transport trucks, ensuring the safe dispatch and coordination of sensitive and high-value cargo deliveries
- Training and Support: Trained new employee on security protocols, dispatch systems, and emergency response procedures, providing ongoing support to ensure team effectiveness
- Route Planning and Optimization: Develop secure and efficient loads for security transport trucks, taking into account delivery schedules and security threats to ensure safe and timely deliveries.
- Client Relations: Built and maintained strong relationships with clients by providing exceptional service and addressing their security concerns promptly.
- Logistics Coordination: Coordinated logistics for security operations, including the scheduling of shifts, assignment of duties, and management of operational resources.
Customer Service Representative
President's Choice Financial
07.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Team Collaboration: Customer Assistance: Provide exceptional customer service by addressing inquiries and resolving issues related to credit and debit card accounts, transactions, and benefits
- Card Promotion: Educate customers on the features and benefits of various card products, including rewards programs, cash back offers, and promotional rates, to increase card usage and customer loyalty
- Account Management: Assist customers with account management tasks such as card activation, limit adjustments, and updating personal information to ensure smooth and secure account operations
- Issue Resolution: Handle and resolve customer complaints and disputes related to billing, fraudulent transactions, and other card-related issues promptly and professionally
- Cross-Selling and Up-Selling: Identify opportunities to cross-sell and up-sell additional card products and financial services based on customer needs and preferences, contributing to increased revenue
- Sales Strategy Optimization: Utilized market research and client data to refine sales approaches, resulting in a 30% increase in conversion rates and deal size.
Brand Ambassador
Neo Financial
11.2021 - 07.2022
- Promote Financial Products: Effectively promote the features and benefits of financial cards to potential customers through various channels, including in-person events, social media, and digital marketing campaigns
- Customer Engagement: Engage with customers to provide detailed information about the financial card, answer questions, and address concerns, ensuring a positive customer experience
- Sales and Conversion: Achieve sales targets by converting leads into cardholders through persuasive communication and by highlighting the value proposition of the financial card
- Event Coordination: Organize and participate in promotional events, trade shows, and community activities to increase brand awareness and generate leads
- Brand Representation: Represent the financial brand professionally and consistently, adhering to brand guidelines and maintaining a positive image in all interactions
- Training and Mentorship: Train new brand ambassadors on product knowledge, sales techniques, and company policies to ensure a cohesive and effective team
- Partnership Development: Develop and maintain relationships with retail partners, financial advisors, and other stakeholders to expand promotional opportunities and enhance brand presence.
Education
BBA - International Business
Seneca College of Applied Arts And Technology
North York, ON09.2022
Skills
- Customer Service Excellence
- Security Operations
- Client relationships
- Product Promotion & Brand Representation
- Technical Aptitude
- Business development
- Communication & Interpersonal Skills
- Regulatory Compliance
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Fiber Optic Technician
Sigma Knight Technologies
08.2024 - Current
Security Dispatcher
Allied Universal Security
09.2023 - 08.2024
Customer Service Representative
President's Choice Financial
07.2022 - 12.2022
Brand Ambassador
Neo Financial
11.2021 - 07.2022
BBA - International Business
Seneca College of Applied Arts And Technology
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