Microsoft Office
Hemant Kumar
Shift Supervisor
Scarborough,ON
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Shift Supervisor
The Old Spaghetti Factory
Toronto, Ontario
07.2021 - Current
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered successful training to more than 5 employees during tenure, educating on successful work processes and productivity strategies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
Technical Support Associate
Convergys
Gurugram, India
11.2017 - 10.2018
- Configured hardware, devices, and software to set up work stations for employees.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Authored technical requirement documentation to suit business goals and technological limits.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Reduced response time for Tier 2 support tickets.
Education
Graduate Certificate - Banking And Finance
Lambton College
Toronto 09.2019 - 05.2021
BBA - Business Administration
Guru Gobind Singh Indraprastha University
New Delhi 08.2014 - 05.2017
Skills
Priority management
Strategic planning
Inventory oversight
Operations management
Negotiation
Business administration
Analytical and Critical Thinking
Customer Service
CRM Softwares
Attention to Detail
Conflict resolution techniques
Staff Scheduling
Software
Telegence
Certification
Customer Service Foundations, Linkedin, 1hr 22mins
Interests
Networking
Customer Success
Cooking
Timeline
Accounting Foundations, LinkedIn, 2hrs
02-2023
Customer Service Foundations, Linkedin, 1hr 22mins
01-2023
Customer Success Management, LinkedIn, 1hr
01-2023
Business Etiquette, LinkedIn, 1hr
01-2023
Shift Supervisor
The Old Spaghetti Factory
07.2021 - Current
Graduate Certificate - Banking And Finance
Lambton College
09.2019 - 05.2021
Technical Support Associate
Convergys
11.2017 - 10.2018
BBA - Business Administration
Guru Gobind Singh Indraprastha University
08.2014 - 05.2017