Microsoft Office
Hemant Kumar
Shift Supervisor
Scarborough,ON
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Shift Supervisor
The Old Spaghetti Factory
Toronto, Ontario
07.2021 - Current
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered successful training to more than 5 employees during tenure, educating on successful work processes and productivity strategies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
Technical Support Associate
Convergys
Gurugram, India
11.2017 - 10.2018
- Configured hardware, devices, and software to set up work stations for employees.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Authored technical requirement documentation to suit business goals and technological limits.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Reduced response time for Tier 2 support tickets.
Education
Graduate Certificate - Banking And Finance
Lambton College
Toronto 09.2019 - 05.2021
BBA - Business Administration
Guru Gobind Singh Indraprastha University
New Delhi 08.2014 - 05.2017
Skills
Priority management
Software
Telegence
Certification
Customer Service Foundations, Linkedin, 1hr 22mins
Interests
Networking
Customer Success
Cooking
Timeline
Accounting Foundations, LinkedIn, 2hrs
02-2023
Customer Service Foundations, Linkedin, 1hr 22mins
01-2023
Customer Success Management, LinkedIn, 1hr
01-2023
Business Etiquette, LinkedIn, 1hr
01-2023
Shift Supervisor
The Old Spaghetti Factory
07.2021 - Current
Graduate Certificate - Banking And Finance
Lambton College
09.2019 - 05.2021
Technical Support Associate
Convergys
11.2017 - 10.2018
BBA - Business Administration
Guru Gobind Singh Indraprastha University
08.2014 - 05.2017
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