Dylan Lourenco
Fontana
Summary
As management professional, with 7 years of experience, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
05.2019 - Current
- Implemented efficient workflow processes to enhance service speed during peak hours.
- Supervised daily operations, ensuring compliance with company policies and standards.
- Trained and mentored new team members on customer service excellence and operational procedures.
- Led team meetings to communicate goals, share updates, and foster a collaborative environment.
Education
Associate of Arts - Psychology
Chaffey College
Rancho Cucamonga, CA05-2021
High School Diploma - undefined
Summit High School General
Fontana, CA05-2018
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05-2027
Skills
- Schedule oversight
- Time Management
- Priority management
- Team leadership
- Problem Resolution
- Interpersonal Skills
Languages
American Sign Language - Very Good
Limited Working
Timeline
Shift Supervisor
Starbucks Coffee Company
05.2019 - Current
High School Diploma - undefined
Summit High School General
Associate of Arts - Psychology
Chaffey College
Bachelor of Arts - Psychology
Arizona State University