Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HELIANG XIAO

Markham,Canada

Summary

Strong organizational and team collaboration skills, with experience in improving processes. Extensive experience in customer service. Solid team player with a positive demeanor and proven skills in establishing rapport with clients.

Overview

5
5
years of professional experience

Work History

Warehouse Shipping Receiver

CENTENNINAL FOOD GROUP
, ON
08.2023 - 12.2024
  • Received incoming shipments for the Meat & Seafood department with quality and quantity checks, and compared contents against associated records transmitted to the proper department.
  • Managed inventory control with the Aptean Ross ERP system, verifying quantities received against invoices and updating system records accordingly.
  • Maintained accurate records of all returns transactions, ensuring compliance with company policies and regulatory requirements.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Customer Service Agent

Online store
GuangZhou, China
05.2020 - 08.2020
  • Helped customers every day with positive attitude and focus on customer satisfaction.
  • Processed orders with customers and factory.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Arts - Economics

YORK UNIVERSITY
Toronto, ON

Skills

  • Fluent in English, Cantonese, and Mandarin
  • Have a strong interest in learning new things, a quick learner, willing to be a good team player, and able to establish good relationships with others
  • Strong ability in conducting research and analyzing through the Internet

Languages

  • English
  • Cantonese
  • Mandarin

Timeline

Warehouse Shipping Receiver

CENTENNINAL FOOD GROUP
08.2023 - 12.2024

Customer Service Agent

Online store
05.2020 - 08.2020

Bachelor of Arts - Economics

YORK UNIVERSITY

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HELIANG XIAO