Cyrus Ma
Markham,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
10
10
years of professional experience
Work History
Front Desk Manager
Ready To Roll Tires
10.2020 - Current
- Streamlined check-in and check-out processes for a smoother guest experience.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
Product Advisor
Markville Toyota
04.2019 - 06.2020
- Qualified customers and helped finding suitable products for customers
- Built and maintained solid and long term relationship with customers and customers’ friends
- Followed selling process, effectively led customers to the closing stage
- Built and maintained productive relationships with new and existing customers.
- Recommended products to customers, thoroughly explaining details.
Sales & Leasing Consultant
Scarborough Nissan
05.2018 - 01.2019
- Qualified customers by understanding their needs and wants; guided them to select suitable models
- Kept high deal closing ratio and customer satisfaction rate
- Interaction with customers, provide customer service and follow-ups
- Completed orders and organized product deliveries to meet customer timetables.
Sales Consultant
Markham Honda
02.2018 - 05.2018
- Sold high profit financial/service products along with every car sold
- Presented, promoted and sold products/services using solid negotiation skills to existing and prospective customers
- Created detailed sales presentations to communicate product features and market data.
- Sale or Lease new and pre-owned vehicles
- Maximized customer retention by resolving issues quickly.
T&T Supermarket
01.2015 - 01.2017
- Filled and maintained the presentation of storage
- Ensured customers were served in a friendly and professional manner
- Received deliveries, checked paper work corresponded with goods and logged onto forms
- Assisted and helped in the performance of inventory-taking
- Assisted and helped in the preparation and production of products to company specified guidelines and time frame
Cashier
T&T Supermarket
01.2015 - 01.2016
- Helped customers in person and telephonically
- Remarkable ability to calculate numbers, correct entries, and post to records
- Presented strong ability to analyze and solve problems
- Issued refunds and credits
- Worked well with public and dealt with difficult customers effectively
Sales and Kitchen Assistant
McDonalds
01.2014 - 01.2015
- Did marketing and promotion events with team
- Helped sell products
- Provided service to meet high levels customer satisfaction
- Responsible for maintaining the standard of the store in regards with sales and quality
- Managed spoilage, turnovers and inventory of goods and merchandise inside the store
- Professional Summary
Education
Motive Power Technician -
Mohawk College
Skills
- Valid Forklift license
- Quick-learning, problem-solving, deal-closing and relationship-building skills
- Soccer and badminton team
- Qualify customer
- Product Presentation
- Product Selection
- Take control
- Customer Preferences
- Fluent in English, Cantonese, Mandarin
- Safety and Security Procedures
- Reservations Management
- Strong follow up and follow through skills
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Front Desk Manager
Ready To Roll Tires
10.2020 - Current
Product Advisor
Markville Toyota
04.2019 - 06.2020
Sales & Leasing Consultant
Scarborough Nissan
05.2018 - 01.2019
Sales Consultant
Markham Honda
02.2018 - 05.2018
T&T Supermarket
01.2015 - 01.2017
Cashier
T&T Supermarket
01.2015 - 01.2016
Sales and Kitchen Assistant
McDonalds
01.2014 - 01.2015
Motive Power Technician -
Mohawk College