Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Helena Safaei

Markham

Summary

Dynamic Shift Leader at Old Fire Hall Confectionary with a proven track record in team leadership and customer service management. Skilled in cash handling and staff training, I foster a positive work environment that enhances employee communication and boosts customer satisfaction. Committed to maintaining high standards and operational efficiency.

Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.

Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.

Overview

2
2
years of professional experience

Work History

Shift Leader

Old Fire Hall Confectionary
04.2023 - 01.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Education

High School Diploma -

St. Augustine Catholic High School
2188 Rodick Rd, Markham, ON L6C 1S3
06-2025

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Training assistance
  • Strong verbal and written communication
  • Customer service management
  • Team supervision
  • Staff education and training
  • Staff supervision
  • Staff training and development
  • Inventory counts

Languages

English
Native or Bilingual
Persian
Native or Bilingual
Turkish
Professional Working

Interests

  • Animal lover
  • Reading
  • Movie fanatic
  • interests in the occult

Timeline

Shift Leader

Old Fire Hall Confectionary
04.2023 - 01.2025

High School Diploma -

St. Augustine Catholic High School
Helena Safaei