Helen Tekle
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges and a new team. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Safety Attendant
Little Canada
Toronto
10.2022 - Current
- Maintained accurate records of security incidents and responses for compliance purposes.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Performed regular inspections of all security equipment to ensure proper functioning.
- Monitored CCTV systems to ensure comprehensive surveillance of the facility.
- Implemented strategies to reduce potential threats and mitigate risk in high-traffic areas.
- Investigated suspicious activity and reported findings to the appropriate authorities as needed.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Upheld strict confidentiality regarding sensitive information and security measures.
Merchandise Associate
Saks FIfth Avenue
Toronto, ON
08.2021 - 08.2023
- Greeted store customers, offered assistance, and thanked each for patronage.
- Ensured compliance with company policies regarding pricing and promotions.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Organized product launches, including creating promotional materials and coordinating store displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
Concierge Agent
Samson Shield
Toronto, Ontario
02.2018 - 07.2021
- Monitored security operations to ensure compliance with established procedures and standards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Recorded required data for incident reports and files
- Provided security team leadership and contributed to on-call duties.
- Monitored entire facility using CCTV while securing premises and personnel by patrolling property
Education
Bachelor of Science in Health Studies -
York University
04-2023
Skills
- Computer Skills
- Problem Resolution
- Customer Service
- Administrative Support
- Punctual and Reliable
- Hazard Identification
Certification
Certifications in First aid/CPR and AED
Ontario Security Guard License
Smart Serve
Timeline
Guest Safety Attendant
Little Canada
10.2022 - Current
Merchandise Associate
Saks FIfth Avenue
08.2021 - 08.2023
Concierge Agent
Samson Shield
02.2018 - 07.2021
Bachelor of Science in Health Studies -
York University
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