Gursewak Singh
Surrey,Canada
Overview
3
3
years of professional experience
Work History
Guest Attendant(Housekeeping Department)
Fairmont Hotel Vancouver
Vancouver, BC
02.2023 - Current
- Implemented and supervised rigorous cleaning procedures to maintain impeccable cleanliness standards in guest rooms and common areas, ensuring a sanitary and safe environment.
- Conducted regular inspections to identify safety hazards and ensure compliance with health and safety protocols, promptly reporting maintenance needs for quick resolution.
- Followed health codes meticulously by inspecting and sanitizing surfaces regularly throughout the day using approved materials.
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Responded promptly to guest requests, delivering linens, personal care items, and any other necessary supplies, demonstrating a commitment to meeting diverse needs.
- Collaborated with the maintenance team to address and report any potential safety issues promptly, contributing to the overall well-being of guests.
- Adapted quickly to dynamic work environments and remained responsive to urgent cleaning requirements, resulting in the delivery of services during uncertain and rush hours.
- Supported other team members during busy times by completing tasks assigned by leadership.
Customer Service
London Drugs
Vancouver, BC, Canada
06.2022 - Current
- Provided outstanding service to customers by addressing problems, informing events and deals and converting potential customers into members
- Stocked inventory into designated departments and helped customers locating products through inventory management system
- Managed inventory at the store through workforce software, ensuring tracking, location and sufficient flow of inventory into workplace
Sales Business Development Officer
Byju’s
Chandigarh, India
11.2021 - 02.2022
- Converted potential leads into successful sales by providing customer services results in increasing targeted sales by 23%
- Designed marketing campaigns, seminars, direct mail and email campaigns for target markets
- Compiled statistical data into graphical representation through Microsoft excel, saving corporate meeting time by 10 minutes.
Team Leader
Millennials
Ferozepur, India
08.2020 - 06.2021
- Developed and delivered progress reports, proposals, required documentation and presentations using Microsoft Office Optimized organic reach from 13% to 27% in 3 months by Facebook ad manager lead to growing Instagram account and website
- Motivated and helped team members to complete program training and learning new skills to remain update with work changes.
Education
Business Administration, Project Management - Post-Degree Diploma in Business Administration
Langara College
10.2023
Accounting Management, Financial Accounting - Bachelor Of Commerce – Honors
Chandigarh University
08.2020
Skills
- Leadership Skills
- Offered training and support to keep team members motivated and working toward objectives
- Assigned projects and distributed tasks to team members as per area of expertise to ensure the effectiveness and efficiency of work
- Tracked work project progress while creating and following project matrix, helps team staying on time
- Communication skills
- Answered incoming calls and emails, providing front-line customer support or assistance with product and service transactions
- Communicated with team members through email and verbally to bring synchronization and coordination between actions
- Demonstrated excellent communication skills in resolving product and consumer complaints while asking series of questions for better understanding of problem
- Computer Skills
- Maintained customer's information using designated software for record keeping
- Managed inventory through inventory management software phoenix to locate, order and track the shipments
- Compiled annual statistical reports by analyzing data with telly erp 9 to help management take necessary decisions
- Accounting and Finance Skills
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows
- Reviewed financial information including assets, liabilities and capital and prepared final accounts including balance sheets, cash flow and profit and loss statements
- Conducted statistical analyses to find changes in accounts provides reports explaining changes and trends
- Conflict Resolution Skills
- Addressed customer complaints and queries, provided solutions in lieu to the policies of the company Establishing common ground between customers and company
- Reported customer concerns, issues and requirements to supervisors for immediate rectification
Affiliations
LangaraMillennials
- Quick book Online & Desktop
- Telly Erp 9
- PowerPoint Essential Training (Office 365/Microsoft 365)
- Excel Essential Training (Office 365/Microsoft 365)
- Pheonix inventory management
- Workforce
Language proficiency
- English, Full Professional
- Punjabi, Native
- Hindi, Native
Timeline
Guest Attendant(Housekeeping Department)
Fairmont Hotel Vancouver
02.2023 - Current
Customer Service
London Drugs
06.2022 - Current
Sales Business Development Officer
Byju’s
11.2021 - 02.2022
Team Leader
Millennials
08.2020 - 06.2021
Business Administration, Project Management - Post-Degree Diploma in Business Administration
Langara College
Accounting Management, Financial Accounting - Bachelor Of Commerce – Honors
Chandigarh University
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