Helen Soderman
Fredericton,NB
Summary
Passionate and dedicated individual aspiring to become a teacher with over 10 years of experience working with children from diverse backgrounds. Skilled in emotional intelligence, empathy, and communication, with a proven ability to build positive relationships with youth and families. My background includes extensive babysitting, serving as an older sibling in a large family, and hands-on experience volunteering and coaching elementary and middle school students. Eager to apply these skills to create a safe, supportive, and inspiring educational environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Selling Leader
American Eagle Outfiters
01.2023 - Current
- Opened and closed cash registers by counting money, and balancing drawers, as well as preparing nightly deposit's.
- Trained members daily to develop skills, and confidence to collectively achieve our company's mission.
- Supported sales team members to drive growth and development.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
Brand Ambassador
American Eagle
08.2022 - Current
- Promoted positive company image through superior customer service experiences.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Stayed on top of industry-related topics, trends and tools to impact social growth and engagement.
- Accessed brand social media pages to stay abreast of launches and campaigns.
- Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios.
- Promoted products using Facebook and Instagram.
- Engaged in one on one styling appointments building further connections with customers.
Babysitter
Family And Community
01.2014 - Current
- Assisted children with homework assignments and special projects across different subjects.
- Played games, worked on puzzles, and read books to young children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Reassured children when upset providing emotional support and stability.
- Planned fun outings and educational activities to keep children entertained.
- Supervised children on playground to help develop physical and social skills.
- Helped children learn how to complete small chores appropriate for age level.
Brand Associate
American Eagle
09.2021 - 01.2023
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Connected closely with colleagues and collaborated successfully to achieve group goals.
- Learned clients' messages and values to deliver optimal marketing results.
- Promoted positive company image through superior customer service experiences.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios.
- Overcame objections and asked probing questions to close sales.
- Promoted products using Facebook and Instagram.
Assistant Volunteer Coach
Stanley Consolidated School
11.2021 - 02.2022
- Promoted good sportsmanship with competing teams on- and off-field.
- Acted as positive role model for team participants and in community.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Proven ability to learn quickly and adapt to new situations.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Volunteer Basketball K-5
Stanley Consolidated School
10.2021 - 12.2021
- Built positive relationships with the young athletes and families for safe, trusted learning support.
- Promoted learning of sport through play with engaging activities and age appropriate games.
- Utilized knowledge of kinesiology to design safe and effective exercises to help aid the learning of the sport basketball.
- Planning age appropriate lessons
- Created safe and welcoming environment for structured play and basketball lessons.
Server
Macshack Family Restaurant
03.2017 - 05.2021
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Presented food and beverages to guests at tables.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Trained new wait staff team members in proper procedures and important standards of establishment.
Education
BRSS / Kinesiology
University of New Brunswick
Fredericton, NB12.2024
Stanley Consolidated School
Stanley, NB06.2020
Skills
- Communication skills
- Lesson Planning
- Program Leadership
- Team Development
- Youth Development
- Effective Communication
- Building Relationships
- Staff Development
- Teamwork and Collaboration
- Time management
- Conflict resolution
- Creativity
- Patience
- Collaboration
- Computer literacy
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Issue and Conflict Resolution
- Customer Relationship Management
- Customer Service
- Problem-Solving
- Time Management
- Creative Thinking
- Team Building
- Critical Thinking
- Customer Relations
- Relationship Building
- Marketing Strategies
Certification
(Supervisor) Krystal Savard
k.celeste@hotmail.com
Sonya O'Hara
Sonya.ohara@nbed.nb.ca
Amanda Fairley
Amanda.fairley@nbed.nb.ca
Languages
English
Full Professional
Timeline
Selling Leader
American Eagle Outfiters
01.2023 - Current
Brand Ambassador
American Eagle
08.2022 - Current
Assistant Volunteer Coach
Stanley Consolidated School
11.2021 - 02.2022
Volunteer Basketball K-5
Stanley Consolidated School
10.2021 - 12.2021
Brand Associate
American Eagle
09.2021 - 01.2023
Server
Macshack Family Restaurant
03.2017 - 05.2021
Babysitter
Family And Community
01.2014 - Current
BRSS / Kinesiology
University of New Brunswick
Stanley Consolidated School
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