Helen Soderman
Fredericton,NB
Summary
Personable organized and highly-motivated professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Selling Leader (Key Holder)
American Eagle Outfiters
Fredericton, NB
01.2023 - Current
- Opened and closed cash registers by counting money, and balancing drawers, as well as preparing nightly deposit's.
- Trained members daily to develop skills, and confidence to collectively achieve our company's mission.
- Supported sales team members to drive growth and development.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
Brand Ambassador
American Eagle
Fredericton, NB
08.2022 - Current
- Promoted positive company image through superior customer service experiences.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Stayed on top of industry-related topics, trends and tools to impact social growth and engagement.
- Accessed brand social media pages to stay abreast of launches and campaigns.
- Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios.
- Promoted products using Facebook and Instagram.
- Engaged in one on one styling appointments building further connections with customers.
Brand Associate
American Eagle
Fredericton, NB
09.2021 - 01.2023
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Connected closely with colleagues and collaborated successfully to achieve group goals.
- Learned clients' messages and values to deliver optimal marketing results.
- Promoted positive company image through superior customer service experiences.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios.
- Overcame objections and asked probing questions to close sales.
- Promoted products using Facebook and Instagram.
Server
Macshack Family Restaurant
Stanley, NB
03.2017 - 05.2021
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Presented food and beverages to guests at tables.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Trained new wait staff team members in proper procedures and important standards of establishment.
Education
Kinesiology
University of New Brunswick
Fredericton, NB04.2024
Stanley Consolidated School
Stanley, NB06.2020
Skills
- Social Orientation
- Communication skill
- Cash Drawer Management
- Loss Prevention
- Social Media Management
- Revenue and Sales Projections
- Staff Development
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Brand Management
- Issue and Conflict Resolution
- Customer Relationship Management
- Communication Skills
- Customer Service
- Problem-Solving
- Time Management
- Creative Thinking
- Brand Awareness
- Team Building
- Critical Thinking
- Customer Relations
- Relationship Building
- Marketing Strategies
Certification
- Brand Ambassador Certification
Timeline
Selling Leader (Key Holder)
American Eagle Outfiters
01.2023 - Current
Brand Ambassador
American Eagle
08.2022 - Current
Brand Associate
American Eagle
09.2021 - 01.2023
Server
Macshack Family Restaurant
03.2017 - 05.2021
Kinesiology
University of New Brunswick
Stanley Consolidated School
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