Helen Guthrie
Calgary,AB
Summary
Accomplished Senior Peoples System Analyst with a proven track record at Mott MacDonald, enhancing user experience and operational efficiency through strategic system upgrades and application support. Skilled in business process analysis and fostering teamwork, I excel in driving projects to successful completion, evidenced by significant improvements in learning platform service delivery and end-user satisfaction.
Success using technical expertise to drive business goals and metrics.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Peoples System Analyst - Talent Acquisition
Mott MacDonald
2021.01 - Current
- Supporting the service delivery of Mott MacDonalds Learning, Performance and Goals, Succession Development platforms with SAP SuccessFActors suite of applications.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Manage the day-to-day operations of all learning platforms and work with service owner to agree acceptable SLA.
- Provided technical 2nd / 3rd line support for end-users, resolving issues promptly and effectively.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced user experience through the implementation of two-yearly and interim SAP SuccessFactors updates and usability improvements across the Talent Development modules.
- Ensure best practise is defined and shared across the ider People function.
Learning Platforms Manager
Mott MacDonald
2015.04 - 2021.01
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Coordinated with IT department to upgrade the LMS with regular system updates, enhancing operational efficiency and data security.
- Cross-trained existing employees to maximize team agility and performance.
Group Learning Technologies Advisor
Mott MacDonald
2008.01 - 2015.04
Education
Some College (No Degree) - Business Studies, Accounting, Psychology & Science
John Ruskin College
Croydon, London UKSkills
- Business Process Analysis
- Project Documentation
- End-user support
- Application support
- Technical Documentation
- System Upgrades
- User Acceptance Testing
- Teamwork and Collaboration
- Systems Analysis
- System Maintenance
- Client Relations
- Problem-Solving
- Multitasking
- Application Integration
Languages
English
Native or Bilingual
Certification
- SAP Product Knowledge 2024 - SAP SuccessFactors Learning Expert (SFX)
- SAP Product Knowledge 2023 - SAP SuccessFactors Learning Expert (SFX)
- SAP Product Knowledge 2023 - SAP SuccessFactors Performance Management Expert (SFX)
- SAP Product Knowledge 2023 - SAP SuccessFactors Succession Management Expert (SFX)
- SAP Product Knowledge 2022 - SAP SuccessFactors Goal Management Expert (SFX)
- SAP Product Knowledge 2020 - SAP SuccessFactors Learning Expert (SFX)
- ICDL - European Computer Drivin License
Timeline
Senior Peoples System Analyst - Talent Acquisition
Mott MacDonald
2021.01 - Current
Learning Platforms Manager
Mott MacDonald
2015.04 - 2021.01
Group Learning Technologies Advisor
Mott MacDonald
2008.01 - 2015.04
Some College (No Degree) - Business Studies, Accounting, Psychology & Science
John Ruskin College
- SAP Product Knowledge 2024 - SAP SuccessFactors Learning Expert (SFX)
- SAP Product Knowledge 2023 - SAP SuccessFactors Learning Expert (SFX)
- SAP Product Knowledge 2023 - SAP SuccessFactors Performance Management Expert (SFX)
- SAP Product Knowledge 2023 - SAP SuccessFactors Succession Management Expert (SFX)
- SAP Product Knowledge 2022 - SAP SuccessFactors Goal Management Expert (SFX)
- SAP Product Knowledge 2020 - SAP SuccessFactors Learning Expert (SFX)
- ICDL - European Computer Drivin License
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