Sunita Mohapatra

• Collaborated with the business team and multiple internal stakeholders to understand the requirements, and utilized various elicitation techniques (interviews, workshops, document analysis) to gather and refine requirements.
• Conduct a meeting with the SME and business team to document the regulatory and complex requirements.
• Conduct a gap analysis to ensure other applications and systems are not impacted, and align with business process standards. Requirement elicitation and create BRD, SRS documentation in confluence.
• I used a Visio diagram to create the current state versus the future state and presented it to the development team. Created artifacts for the system requirements specifications, documentation on confluence and shared with team for clear understanding.
• Designed system architecture diagrams to illustrate the flow of data between applications.
• Conducted meetings between the business team and the IT team, and acted as a bridge between both parties to gather information and align on every objective for the project. And presented a reverse requirement walkthrough to receive the final sign-off.
• Created use cases for user acceptance testing with an approach of happy path, alternate path, and exceptional path. Reviewing test cases/scenarios and ensuring to cover all types of business requirements and validating with QE. Provided support in the PAT environment to validate the results, and provided sign-off. Involved in FOV activities to ensure the requirements are executed as planned.
• Prepare a Go-live readiness checklist, and provide a walkthrough of the Go/No-Go page to all leaders prior to the initiation of production implementation, and address any remaining concerns before the decision point. Ensure the project is well prepared for implementation and share all necessary information with the decision makers.
• Coordinate with stakeholders to capture the business requirements, elicit and document required artifacts in confluence.
• Translate requirements into functional user stories in the JIRA tool, with acceptance criteria.
• Create and maintain requirements traceability matrices (RTM) to ensure all the business requirements are covered in the test scenarios.
• Currently prioritizing the defects raised by QE and finding the root causes impacting business requirements. Collaborate with the development team to ensure that they understand the requirements as expected.
• Ensure proper documentation of defects, root causes and resolution to define the scope. Provided BSA support for back-and-forth queries, consultation.
• Developed business requirements documents and functional specifications for IT projects.
• Evaluated current business processes against industry best practices for optimization purposes.
• Provided project-level analysis and produced required project analysis documentation.
• Prepared technical reports by summarizing, collecting and analyzing trends.
• As part of the enterprise data life cycle management initiative, I provided support to the development team for the validation of more than 2,000 files for each application, ensuring that customers' PCI information is accurately maintained, secured, and compliant.
• Conducted backlog refinement, prioritized backlog items with the PO, and created user stories with acceptance criteria.
• Discuss the areas of improvement in Review and Retrospective meetings.
• Provided support to the Scrum Master and Product Owner by running the ceremonies (Daily Standup, Planning, Review, and Retrospective) and sharing Sprint goals with the team.

• Documenting BRD, FRS/Non-FRS, SRD which included the Merchant names, product name and descriptions, product prices, model numbers, campaigns and offers etc. Related services were added, such as awarding the Klarna points at the checkout. Capturing MOM and Coordinating with Product Owner for backlog refinement.
• Provided technical assistance on software development projects by providing feedback on design documents and code reviews.
• Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
• Conducted gap analysis between current state processes and desired future state processes.
• Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
• Designed use case scenarios to demonstrate how users interact with the system or application.
• Collaborated with stakeholders (product owners, marketing, finance, and technical teams) to gather and analyze business requirements for a BNPL solution.
• Conducted market research to understand customer preferences, legal constraints, and the competitive landscape.
• Documented detailed business requirements, use cases, and functional specifications for system functionality, user experience, and payment processing.
• Led meetings with key business stakeholders to identify pain points in the current payment process, and define business needs for the BNPL product.
• Translated business requirements into system requirements, and communicated technical specifications to development teams.
• Worked closely with the development and QA teams to design the solution architecture for the BNPL system, ensuring seamless integration with existing payment gateways, CRM, and e-commerce platforms.
• Provided input into system workflows, user interface (UI) design, and customer experience optimization.
• Assisted in the creation of test cases and supported the QA team during the functional and user acceptance testing (UAT) phases to ensure the solution met business needs and performed correctly.
• · Coordinated UAT with end-users and stakeholders to validate that the solution met the defined success criteria and business objectives.
• · Carried out the post implementation FOV and prepared the stats for the average order values.
• Collaborated with cross-functional teams to ensure that the solution was implemented within the timeline and met all business objectives.

• As part of one automation initiative, the existing process was analyzed to overcome the manual intervention in reconciling the tax invoices from e-room for 35 countries. This manual effort caused a lot of oversight issues, which resulted in extra effort to remediate and skipped the timelines.
• · Coordinated with the application SMEs to build a new automation tool called Global billing Template (GBT tool). This tool was used to reconcile with the existing tax invoices, sending the invoices to the clients after sign-off. This significantly reduced the manual time and effort required, as well as the number of issues for the end users.
• Preparing and reviewing the templates for the billing invoice of all tax service products, and additional authorized services. And tracking the status of the invoices in the client portal, providing support for project orders, and following up on client requests.
• · Participated in JAD sessions to capture the requirements from multiple stakeholders and Identifying risks/dependencies with other applications. Data extraction from the ETL tool and transformation to a spreadsheet for further analysis. Coordination with SME’s to migrate the old data to new application.
• · Participated in Daily Scrum meetings to track the project status.
• · Involved in implementation for conducting FOV activities and Coordination with end users (Tax Advisor) to check the application performance.

Project: Visa Re-Engineering

As part of this project, the performance and architectural design of the Visa system were analyzed. Analysis reports were shared with clients. The process to change the base rule engine and optimize the process was documented.

Tasks:

• Captured the requirements from the business to understand the needs, and created BRD artifacts. Identified stakeholders' involvement by using simple meeting requirement analysis techniques, and started the requirement elicitation process. Communicated with BPM tool engineering team and the new rule engine was built in coordination with them.
• Created the use cases diagram and system requirement specification document with system shall statements. Identified the stakeholders and engaging them by submitting their project intakes forms in Service now tool.
• Conducted multiple demo sessions with the Client Product Director, Client Tech Director, and Client VP for the presentation of the suggestive TO-BE platform, estimation, and sizing. Figured out the statistics of non-functional requirements (NFR), such as unused business rules in the programs, which count toward unnecessary costs in coordination with the SMEs.
• Preparing the documentation for the modernization of the legacy application and moving the core modules to a rule-based engine in the BPM tool. Extracted and documented the rules from the core modules (legacy) application, driving the system in coordination with the SMEs.
• Helped the business team to make changes to the rules as needed. Once updated, the batch process picked up the changes and updated all the databases overnight. In this way the overall project cost was reduced by this automated process.

Project: The project involved maintenance and enhancements to American Express rewards Connect system. The varied functions related to Reward points are Enrolments (New account acquisition), Maintenance (Demographics changes, Credit limit increase, product transfers etc.), Billings (Transaction posting and statement generation) and Status change (like cancelation, inactive, lost or stolen) of the Card members.

Tasks:

• Understanding the pain point of the client, capturing the requirements, performing analysis, and starting requirement elicitation. Documenting the BRD, FRS, SRS, report requirement artifacts, message notification artifacts, print specification artifacts, system-to-system integration artifacts, etc.
• Identifying areas to automate the processes so as to reduce effort and cost. One of the initiatives include identifying the rebound mail status of the card members (due to incorrect address on the records) and avoid retrying mechanism. The same customers were informed through secure messages and phone channels. This resulted in cost saving for the client.
• Create a Service Catalogue task if the business wants to modify some more value to the existing model. And I supported the requirement gathering for the new project. Create an incident ticket if the application is impacting the business.
• Explained requirements to the designers to prepare the solution design documents, clarified requirements to the development team, and was involved in implementation activities to make sure the right solution has been delivered as per the requirements.
• Conducted several meetings to track the project status, and assisted the Team Leader in prioritizing tasks. Act as a bridge between development team and Business.