Heidy Guillen
El Monte
Summary
I am an ambitious young woman with a strong work ethic. Always ready for new projects and tasks. I am a very outgoing and friendly team player demonstrating respect and integrity with customers and my team members. Eager to contribute to a dynamic team and support team goals as well as provide the best customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
David’s Jewelers
El Monte
12.2020 - Current
- Helped customers find specific products, answered questions with accurate information and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting different forms of payment, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Assisted customers in arranging financing options for larger purchases.
- Always kept transparency with clients over our quality, jewelry, their warranty, and what they are paying for with no hidden fees.
Education
High School Diploma -
El Monte High School
Skills
- Strong Attention to detail
- Time management
- Problem-solving skills
- Great people skills
- Inventory management
- Merchandising
- Customer service
- Sales strategies
- Money handling
- Adaptable
- Team player
- Quick learner
- Strong communication skills
Affiliations
- I played soccer for 6 years of my life. In my sport I learned a lot of teamwork and adaptability because throughout the years I would have to adapt to new positions in order to succeed as a team. For instance, there was a time we had no goalie for 2 years so I took the chance for the team and trained to be their goalie so we could continue playing and not be disqualified. Therefore, my sport incorporated a lot of teamwork, adapting, and much dedication.
- As a sales associate, I initially started off with no experience at all and learned overtime. My adaptive skills and quick learning led to being able to surpass my given quota and I learned to establish a good atmosphere for each client to in turn have repeat clientele that come back and recommend us.
Accomplishments
- Awarded honor roll and awards of achievement throughout the years.
Languages
Bilingual- English and Spanish proficiency
References
References available upon request.
Timeline
Sales Associate
David’s Jewelers
12.2020 - Current
High School Diploma -
El Monte High School