Dayna Ingbritson-Hunt
Kelowna,BC
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
ARC Liquor
05.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Women Support Worker
South Okanagan Women in Need Society
11.2023 - 04.2025
- Helped clients manage and reach individual goals.
- Enhanced the quality of care for clients by providing personalized support and assistance.
- Established trusting relationships with clients through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
Seasonal Lifeguard/Swim Instructor
Oliver Community Pool
05.2019 - 09.2024
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Helped clients sign up for various programs/memberships and collected payment for drop-in services, program fees, and membership fees.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Assisted in organizing and implementing recreational activities and programs.
- Taught daily swim instruction to students varying in ages and skill levels.
- Provided positive reinforcement and motivation to increase student confidence and performance.
Server
Sage Pub
09.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Answered customers' questions, recommended items, and recorded order information.
Dining Room Server
Southwood Regency Retirement Resort
10.2020 - 04.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to ensure efficient service, sharing tasks such as bussing tables, restocking supplies, and assisting with drink orders when necessary.
- Took orders and delivered food items to residents in main dining room.
- Increased customer satisfaction by monitoring dietary restrictions and allergies, ensuring safe and enjoyable dining experiences for all guests.
Server/Hostess
Oliver Garden
04.2017 - 09.2020
- Managed multiple tables simultaneously without compromising service quality.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Community Support Worker Diploma -
Sprott Shaw College
Penticton, BC11.2023
Tourism Management
Okanagan College
Kelowna04-2027
High School Diploma -
South Okanagan Secondary School
Oliver, BC06.2021
Skills
- Strong attention to detail
- Patience and empathy
- Accurate cash management
- Strong work ethic
- Exceptional customer service
- Strong organizational skills
- Problem-solving skills
Certification
- Serving It Right- 2025-03-10
- St. Paul's Foundation: Naloxone Training Certificate- 2023-11-17
- Red Cross Standard First Aid with CPR C- 2023-05-23
- Provincial Violence Prevention Certificate- 2023-04-29
- Food Safe Level 1- 2022-01-24
Timeline
Sales Associate
ARC Liquor
05.2025 - Current
Women Support Worker
South Okanagan Women in Need Society
11.2023 - 04.2025
Server
Sage Pub
09.2022 - 04.2023
Dining Room Server
Southwood Regency Retirement Resort
10.2020 - 04.2022
Seasonal Lifeguard/Swim Instructor
Oliver Community Pool
05.2019 - 09.2024
Server/Hostess
Oliver Garden
04.2017 - 09.2020
Community Support Worker Diploma -
Sprott Shaw College
Tourism Management
Okanagan College
High School Diploma -
South Okanagan Secondary School