Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heidi Silvestri

Burlington,ON

Summary

Highly successful and passionate Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service with a proven track record Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and growth. Enthusiastic about learning the respiratory devices field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities and networking abilities.


Overview

23
23
years of professional experience

Work History

Sales Representative

Pfizer, GSK, Almirall - AstraZeneca
01.1999 - 11.2021

Sales representative and Specialty Sales Representative in various Southwestern Ontario territories - including product launches of a new class of medication (Coxib), launching and establishing a new company to Canada(Almirall), growing mature products in competitive markets while maintaining success in development of key business relationships with leading physicians, KOL’s and clinicians.

  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
  • Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.
  • Developed strong rapport with customers and created positive impression of business.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Forged strong partnerships with industry influencers to elevate brand reputation within the market.
  • Skilled at working independently and collaboratively in a team environment.

Education

Respirology

C.C.P.E.
Toronto, ON

Rheumatology

C.C.P.E.
Toronto, ON

Hospital Selling Skills

C.C.P.E
Toronto, ON

Pharmacoeconomics

C.C.P.E.
Toronto, ON

Basic And Woman’s Health

C.C.P.E.
Toronto, ON

Social Sciences -

McMaster University
Hamilton, ON

Dental Hygiene -

Georgian College of Applied Arts And Technology
Barrie, ON

Skills

  • Networking abilities
  • Exceeding Customer Expectations
  • Product Knowledge
  • Territory Growth
  • Marketing Strategies
  • Meeting Sales Goals
  • Customer Relations
  • Client Service
  • ITeam Cooperation
  • Multitasking Abilities

Languages

English
Elementary
Croatian
Elementary

Timeline

Sales Representative

Pfizer, GSK, Almirall - AstraZeneca
01.1999 - 11.2021

Respirology

C.C.P.E.

Rheumatology

C.C.P.E.

Hospital Selling Skills

C.C.P.E

Pharmacoeconomics

C.C.P.E.

Basic And Woman’s Health

C.C.P.E.

Social Sciences -

McMaster University

Dental Hygiene -

Georgian College of Applied Arts And Technology
Heidi Silvestri