Heidi Samaniego
Claremont
Summary
Dynamic manager with a proven track record at Angelenos Wood Fired Pizza, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and strategic planning, fostering a productive environment. Skilled in operations management and performance management, driving team engagement and achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Manager
Angelenos Wood Fired Pizza
12.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
BBA - Business Administration
California State University, Fullerton
Fullerton, CA05-2028
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Strategic planning
- Operations management
- Customer relationship management (CRM)
- Performance management
- Sales techniques
- Policy implementation
Timeline
Manager
Angelenos Wood Fired Pizza
12.2019 - Current
BBA - Business Administration
California State University, Fullerton
Similar Profiles
Ethan HernandezEthan Hernandez
Front of House Staff Member at Dough Boys Authentic Wood Fired PizzaFront of House Staff Member at Dough Boys Authentic Wood Fired Pizza
Amaan RashidAmaan Rashid
Shift Manager at Brixx Wood Fired PizzaShift Manager at Brixx Wood Fired Pizza
Michael SextonMichael Sexton
Manager at Elllijay Wood-Fired PizzaManager at Elllijay Wood-Fired Pizza
Pratik DarjiPratik Darji
Support Worker at Richmond FellowshipSupport Worker at Richmond Fellowship
Francis FoleyFrancis Foley
Electromechanical Technician at Fujifilm DimatixElectromechanical Technician at Fujifilm Dimatix