Heidi Robles
Anaheim
Summary
Dedicated credit and customer service professional with 6 years of experience who is eager to bring my experience and work ethic to a new role that can offer more opportunities for development and growth.
Overview
6
6
years of professional experience
Work History
Credit and customer service representative
Curacao
Fountain Valley
11.2019 - Current
- Fulfilling job duties and responsibilities
- Learning to remain calm during difficult situations
- Patient with customers
- Good communication with team members
- Good time management
- Assisted customers with loan applications and financing options.
- Managed customer accounts and maintained accurate credit information.
- Collaborated with team members with application processing.
- Educated customers on credit policies and payment terms effectively.
- Resolved customer inquiries regarding billing and payment issues promptly.
- Greeted clients and provided exceptional customer service
- Resolved customer complaints with professionalism
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Maintained a safe environment for handling and storing cash assets safely on a daily basis
- Prepared deposit slips for all incoming funds according to established procedures
Education
High school diploma -
Katella High School
Anaheim, CASkills
- Customer Service
- Typing
- Bilingual Spanish
- Cashiering
- Data Entry
- Phone communication
- Organizational Skills
- Punctual
- Bilingual
- Cash Handling
- Time Management
- Phone etiquette
- Communication skills
- Reliable
Languages
- English
- Spanish, Intermediate
Timeline
Credit and customer service representative
Curacao
11.2019 - Current
High school diploma -
Katella High School