Heidi Norris
Bowmanville,ON
Summary
A versatile and detail-oriented professional with a background in merchandising, customer service, photography, and office administration. I bring a strong eye for visual presentation, excellent interpersonal skills, and the ability to manage both creative and operational tasks efficiently. Known for my adaptability and commitment to delivering exceptional results, I excel in fast-paced environments and am passionate about contributing to team success and creating a positive customer experience. Manager with 5+ years experience.
Overview
26
26
years of professional experience
Work History
SHOWROOM / OFFICE MANAGER
Interior Woodcraft Designs
09.2019 - Current
- Main support to designers, installers and shop staff.
- Assist in various aspects of the business including order receiving, manage discrepancies/defective materials and manufacturer warranty claims, filing, ordering materials, attend job sites and trade shows.
VISUAL MERCHANDISING MANAGER
Ashley Furniture Homestores
10.2018 - 07.2019
- Work closely with colleagues, management, regional manager and supplier representatives to ensure success of business.
- Participate in inventory management and inventory counts for store.
VISUAL MERCHANDISER
SAIL Plein Air / SAIL Outdoors
08.2011 - 09.2018
- Knowledge of Merchandising concepts within a large retailer.
- Demonstrated retail experience including merchandising, management, customer service and sales.
- Prepare visual displays based on seasons, events and promotions.
Customer Service Representative
Several Corporate Companies
Toronto, Ontario
09.1999 - 09.2008
- Assisted customers with inquiries through multiple communication channels.
- Resolved customer complaints and provided timely follow-up assistance.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery processes.
- Educated customers on product features and benefits effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
Education
INTERIOR DESIGN DIPLOMA -
Durham College
01.1997
Skills
- Visual Merchandising
- Analytical Skills
- Window Displays
- Management
- Customer Service
- Merchandising
- Mannequin Styling
- Retail Displays
- New Store Openings
- Fashion Styling
- Vendor relations
- Customer service
- Team collaboration
- Data entry
- Administrative support
- Problem solving
- Conflict resolution
- Customer relations
Timeline
SHOWROOM / OFFICE MANAGER
Interior Woodcraft Designs
09.2019 - Current
VISUAL MERCHANDISING MANAGER
Ashley Furniture Homestores
10.2018 - 07.2019
VISUAL MERCHANDISER
SAIL Plein Air / SAIL Outdoors
08.2011 - 09.2018
Customer Service Representative
Several Corporate Companies
09.1999 - 09.2008
INTERIOR DESIGN DIPLOMA -
Durham College