Heidi Kelso
Ottawa
Summary
Reliable, energetic team player providing a professional and positive environment for clientele. Dedicated to the workplace environment and culture, each day is approached with enthusiasm, dedication and positivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bluboho Refined Jewelry
2024.03 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Personal Stylist/Assistant Manager
La Muse Boutique
2023.01 - 2024.03
- Consulted with clients to determine style preferences and provide appropriate recommendations.
- Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
- Coordinated shopping excursions with clients and hand-selected apparel, footwear and accessories to complement body style, fashion choice and overall appearance.
Team Member
Knix
2022.09 - 2023.10
- Measuring and fitting clients for intimates
- Working in a fast-paced team environment
- Operating and troubleshooting POS systems
- Managing a fast-paced retail space
Waitress/Bartender
Pure Kitchen
2022.04 - 2023.08
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Guest Coordinator
The Ten Spot
2022.01 - 2023.01
- Guest coordinator in a fast-paced atmosphere
- Gained skills in organizing customers and staff
- Professional writing, appointment coordination, and schedule writing
- I have also become proficient in using Booker and google business tools
- Managed check-in and check-out procedures for guests.
Education
Associate of Applied Science - Registered Massage Therapy
Algonquin College
Ottawa, None2026-12
Skills
- Customer service
- Safe food handling
- Coordination
- Organization
Certification
- Smart Serve, 04/01/22, Present
- High Five, 06/01/18, Present
- Standard First Aid and CPR, 04/01/18, 04/01/24
Languages
English
Native or Bilingual
French
Professional Working
Active Smart Serve
Active smart serve certification
Timeline
Assistant Manager
Bluboho Refined Jewelry
2024.03 - Current
Personal Stylist/Assistant Manager
La Muse Boutique
2023.01 - 2024.03
Team Member
Knix
2022.09 - 2023.10
Waitress/Bartender
Pure Kitchen
2022.04 - 2023.08
Guest Coordinator
The Ten Spot
2022.01 - 2023.01
Associate of Applied Science - Registered Massage Therapy
Algonquin College