HEIDI CASTIBLANCO
Calgary,AB
Summary
Hardworking merchandising professional knowledgeable about building displays, managing signage and developing floor plans. Excellent communication and problem-solving skills with a resourceful and proactive mindset.
Overview
25
25
years of professional experience
Work History
Fulfillment Lead
Hudson's Bay Company
08.2021 - Current
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Processed more than 800 orders each shift during busiest seasons with consistent record of meeting or exceeding productivity targets.
- Trained new employees to apply strategies and best practices in fulfillment process and how to handle high-volume work loads during seasonal rushes.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Developed and implemented new processes and procedures to improve fulfillment process.
In Store Merchandiser
Hudson's Bay Company, HBC
06.2014 - 07.2021
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created visual displays to highlight new and featured products.
- Developed merchandising strategy to efficiently move overstock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Investigated current trends and innovative techniques to create unique displays.
Customer Service Representative
Canadian Imperial Bank Of Commerce,CIBC
02.2017 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Legal Assistant
Tony D. Kim Law
02.2016 - 03.2016
- Prepared and arranged court documents and other legal documents for filing and delivery
- Reviewed title reports and prepared correspondence
- Opened, closed and organized files.
Sales Associate
HEIDI CASTIBLANCO, Hudson’s Bay Company
10.2012 - 06.2014
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Administrative Assistant
Disability Qualification Board
01.1999 - 01.2008
- Assisted in composing and transcribing legal documents, memos, letters and medical data
- Scheduled clients’ appointments and sent out reminders
- Opened, completed and organized files efficiently
- Handled incoming calls, mails and furnished information or requests
- Trained incoming staff.
Education
English A Second Language - ESL -
Paralegal Diploma -
2016
Law Studies
2008
Skills
- Logistics Oversight
- Staff Training
- Continuous Improvement
- Staff Management
- Issue Resolution
- Merchandising Plan Creation
- Employee Coaching
- Product Display
- Seasonal Displays
- Space Planning
- Creative Vision
Timeline
Fulfillment Lead - Hudson's Bay Company
08.2021 - Current
Customer Service Representative - Canadian Imperial Bank Of Commerce,CIBC
02.2017 - 10.2018
Legal Assistant - Tony D. Kim Law
02.2016 - 03.2016
In Store Merchandiser - Hudson's Bay Company, HBC
06.2014 - 07.2021
Sales Associate - HEIDI CASTIBLANCO, Hudson’s Bay Company
10.2012 - 06.2014
Administrative Assistant - Disability Qualification Board
01.1999 - 01.2008
Chinook Learning Services - English A Second Language - ESL,
CDI College City Centre - Paralegal Diploma,
Universidad Autonoma De Colombia - , Law Studies
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