Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

CYNTHIA LACKRAM

Toronto

Summary

Results-driven Operations Leader with over 12 years of progressive experience in E-commerce fulfillment, logistics, and warehouse management. Proven track record in leading high-performance teams, driving process improvement, and ensuring strict adherence to health & safety standards. Passionate about team building, development, diversity & inclusion (DE&I), and customer satisfaction. Recognized for strong organizational skills, problem-solving, and ability to lead well under pressure.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Operations Supervisor

Hudson's Bay Company
05.2022 - 06.2025
  • Supervised and coached teams of 100 (up to 400 seasonal associates during peak) including Lead Hands and Coordinators across multiple departments in an 860,000 sqft facility supporting Inbound and Outbound E-commerce fulfillment operations.
  • Created and implemented a Coordinator SOP Guide to streamline onboarding and training.
  • Ensured compliance with Health & Safety protocols, company policies, and vendor standards.
  • Led daily briefings, tracked productivity metrics, and reported service levels to Senior leadership team.
  • Maintained 225 UPH for OPEX Perfect Pick automated pick/putaway and 45 UPH for manual putaway.
  • Actively collaborated with vendors, buyers, and distribution centers to ensure smooth operations.
  • Drove inventory optimization by managing RTVs, aged inventory, and warehouse space utilization.
  • Trained and developed emerging leaders, fostering a culture of engagement and continuous improvement.
  • Generated $4 million in revenue from vendor compliance.
  • Supported cross-functional projects aimed at operational efficiency and process innovation focusing on Lean initiatives.
  • Coaching, development and corrective action for both full-time union associates and part-time non-union temp associates
  • Elevated Supervisor – Inbound & Outbound | 2015 – 2017
  • Operations Coordinator | 2013 – 2015
  • E-Commerce Associate | 2012 – 2013

Call Centre Representative

Desjardins Home & Auto Insurance
04.2011 - 04.2012
  • Managed inbound and outbound customer calls, provided insurance quotes, and maintained call logs.

Team Lead

Cinram International
07.2005 - 02.2011
  • Execution of job assignments and allocation of associates
  • Ensure accuracy of inventory replenishment, and fulfillment of customer orders
  • Track Shipments and processing returns from customers

Education

Accounting Certificate -

Centennial College
01.2003

Skills

  • Operational Excellence
  • Staff training and development
  • Manhattan WMS, CMS, OPEX Exacta Perfect Pick
  • OHSA MOL Health & Safety Compliance
  • Diversity, Equity & Inclusion
  • Time Management
  • SOP Creation & Process Improvement
  • Quality Assurance and Inventory Management
  • Warehouse Operations

Accomplishments

  • Identified, documented, and resolved Vendor Compliance issue, directly contributing to $4 million in recovered revenue and strengthening vendor accountability.
  • Boosted productivity, accuracy, and efficiency by developing a coaching tracker that increased Units Per Hour (UPH) from 37 to 45 over a six-month period.
  • Supervised a team of over 100 staff in a fast-paced environment, developing associates into lead hands, coordinators and supervisors through targeted coaching and mentorship resulting in a 15% internal promotion rate and improved team retention over 12 months.

Certification

  • McKinsey Management Accelerator Program – 2023-10
  • Aspire Leadership: Manager Learning Journey – 2022-05
  • LinkedIn Learning Certificates: Difficult Conversations, Stress Management, Communication Tips – 2020-05
  • Lean Six Sigma Yellow Belt – 2019-06
  • Member, SLC Radical Influencer Team

Timeline

Senior Operations Supervisor

Hudson's Bay Company
05.2022 - 06.2025

Call Centre Representative

Desjardins Home & Auto Insurance
04.2011 - 04.2012

Team Lead

Cinram International
07.2005 - 02.2011

Accounting Certificate -

Centennial College

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CYNTHIA LACKRAM