Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Alviso

Antelope

Summary

Efficient Client Service Assistant known for productivity and completing tasks with speed and accuracy. Skilled in client communication, problem-solving, and time management which enable delivery of outstanding service to clients. Excel at listening and empathy, crucial for understanding client needs and providing tailored services. Committed to maintaining up-to-date knowledge of industry trends to anticipate and address client queries proactively.

Client Service Assistant background fosters strong understanding of client needs and achieving customer satisfaction. Strengths include effective communication, problem-solving skills and ability to multitask in fast-paced environments. Previously implemented strategies to improve service quality, enhancing client relationships and retention rates.

Overview

13
13
years of professional experience

Work History

Client Service Assistant

First Step Communities
Sacramento
09.2025 - Current
  • DAILY LOG OF ALL MOVEMENT IN FACILITY
  • Treating others with respect
  • Helping where needed
  • Willing to go above and beyond

Client Service Coordinator

Saint John's Program for RealChange
Sacramento
09.2024 - 07.2025
  • OFFICE ADMINISTRATION
  • BOOKKEEPING
  • DAILY LOG OF ALL MOVEMENT IN FACILITY
  • DAILY MEDICINE LOG AND Distribute
  • INTAKES TRANSPORT

Lead Sales

Online Sales
Michigan
01.2013 - 01.2023
  • OFFICE ADMINISTRATION
  • Management
  • Bookkeeping
  • Customer service
  • Bookkeeping
  • Accounts Receivable/Payable
  • Minor PC troubleshooting

Education

High School -

Broadway High School
San Jose, CA

Skills


  • Effective communication
  • Positive attitude, great at making sure everyone is safe and feels like they are being heard, wonderful problem solving skills
  • Team collaboration
  • Time management
  • Conflict resolution
  • Attention to detail
  • Client needs assessment
  • Strong interpersonal skills
  • Follow-up skills
  • Support anywhere needed

Timeline

Client Service Assistant

First Step Communities
09.2025 - Current

Client Service Coordinator

Saint John's Program for RealChange
09.2024 - 07.2025

Lead Sales

Online Sales
01.2013 - 01.2023

High School -

Broadway High School
Heidi Alviso