Ferlinda Balboa

Dynamic and detail-oriented Medical Office Assistant with extensive experience at Ocean Park Natural Therapies, specializing in patient care coordination and electronic health records management. Efficient Client Service Assistant known for productivity and completing tasks with speed and accuracy. Skilled in client communication, problem-solving, and time management which enable delivery of outstanding service to clients. Excel at listening and empathy, crucial for understanding client needs and providing tailored services. Committed to maintaining up-to-date knowledge of industry trends to anticipate and address client queries proactively.

Available upon request

• Performs and facilitates execution of administrative activities and procedures for the operation of an office or facility.
• Manages office/facility repositories and record keeping systems for storage, tracking and retrieval of information and materials.
• Prepares and/or updates reports, correspondence, and other documents. Performing regular inventories.
• Attends monthly leadership meetings and taking minute meetings.
• Supports long term clients to access community or community related service services in accordance with the established care plan; ensures that the assigned health care professional is kept informed and reviews materials such as policy and procedures and clinical decision-making tools to assist with various care management issues.

MOA (Medical Office Assistant) diploma, Completed computer billing., Proficient in the administrative and clinical duties of a medical assistant, Extremely knowledgeable in clinical procedures, First Aid certificate, CPR certificate, Knowledgeable in EMR and Medical Billing, Team working skills and the ability to work on own plan., Profound patience and a sense of humor, Proven record of a respectful approach towards clients, Ability to work inside health and safety guidelines.