Heide Richard

Qualified customer care representative with solid background in managing service operations, excelling in customer service and relationship building. Demonstrated leadership and problem-solving skills in high-pressure environments. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives. I transformed customer complaints into opportunities, enhancing client retention by fostering trust, reliability and satisfaction. Professional service leader with strong focus on team collaboration and achieving results. It brings great pleasure helping clients achieve their goals.