Sergio Da Silva

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Met with customers to discuss service needs and offer available solutions.
• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Developed estimates by costing materials, supplies, and labor.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

While using the dealerships client portfolio and sales skills contacted clients in order to renew their lease on a new Volkswagen with the dealership.

Ensure that vehicles returned to the dealership where inspected and work with used car manager to establish vehicles to be purchased for the dealership .