Heeyeong Jeon
Hamilton,ON
Summary
Driven by a results-focused approach, I excelled at McMaster University by mastering advanced compositing techniques and enhancing educational curriculum alignment. Demonstrating strong multitasking and guest relations skills, I significantly improved customer satisfaction and patient care across various roles. My experience is underpinned by a SMART SERVE Certificate and a commitment to excellence in service prioritization and patient support. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a SERVER position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Korean House Restaurant
.
281 Cannon St E, Hamilton, ON L8L 2B4
04.2024 - 05.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Study of Investigating the Effects of Handedness
McMaster University
Hamilton
03.2023 - 03.2023
- Mastered advanced compositing techniques to create photorealistic visual effects, elevating the final product''s quality and appeal.
- Worked with directors, technical staff and editors to refine designs and better reach end goals.
Participant in Novel Plant Protein Muscle Study
McMaster University
Hamilton
10.2022 - 10.2022
- Assisted in curriculum development, ensuring alignment with state standards and best practices in education.
- Served on various committees dedicated to enhancing school-wide policies, procedures, or programs that impact student achievement positively.
- Interacted with customers by phone, email, or in-person to provide information.
Carefree Lodge Long- Term Care Home
.
Toronto, ON
09.2017 - 11.2020
- Developed strong rapport with patients through active listening skills which resulted in increased trust between nurse and patient.
- Provided emotional support to patients and their families during difficult times while maintaining professional boundaries.
- Improved patient satisfaction by providing compassionate, personalized nursing care to long-term care residents.
- Enhanced patient care by developing and implementing individualized care plans for long-term care residents.
Education
Bachelor of Science - Life Sciences
Mcmaster University
Hamilton, ON06.2024
Skills
- SMART SERVE Certificate
- Memory retention
- Strong multitasking
- Greeting guests
- Patience under pressure
- Guest Relations
- Safe Food Handling
- Cleaning and sanitation
- Service prioritization
- Guest Seating
Languages
English
Full Professional
Korean
Native or Bilingual
Timeline
Korean House Restaurant
.
04.2024 - 05.2024
Study of Investigating the Effects of Handedness
McMaster University
03.2023 - 03.2023
Participant in Novel Plant Protein Muscle Study
McMaster University
10.2022 - 10.2022
Carefree Lodge Long- Term Care Home
.
09.2017 - 11.2020
Bachelor of Science - Life Sciences
Mcmaster University