Heeva Azimi
North Vancouver,BC
Summary
Hardworking with strong attention to details. Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem solving and various software operations. Known for remaining poised and calm in busy environments. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
6
6
years of professional experience
Work History
Barre Instructor
Modo Yoga North Vancouver
10.2023 - Current
- Designed innovative fitness plans to keep clients engaged.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Set up and broke down equipment before and after classes.
- Used music to motivate and energize classes.
- Promoted safe and inclusive environment for club clients and members.
Front Desk Staff Member
Modo Yoga North Vancouver
06.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided exceptional customer service through attentive listening and clear communication with guests.
- Handled cash transactions accurately, maintaining proper accounting records for financial reporting purposes.
- Used internal software to process reservations, check-ins and check-outs.
- Developed and maintained positive relationships with guests for satisfaction.
HR Student/Recruitment Coordinator
First Nations Health Authority
06.2022 - 12.2022
- Implemented full-cycle student recruiting activities such as booking interviews, creating job postings, drafting letter of offers which resulted in hiring over 50 applicants.
- Assisted candidates regarding their applications by answering phone inquiries and responding to emails which resulted in improved candidate experience.
- Conducted research and communicated with external organizations such as post secondaries and friendship center's to build meaningful professional relationships.
- Trained and mentored the new HR student to conduct recruitment tasks.
- utilized recruitment tools such as PeopleSoft, LinkedIn, MS office to maximize efficiency of the recruitment process.
Vice President of Operations
AIESEC in SFU
01.2021 - 12.2022
- Coordinated over 20 interviews with qualified applicants, resulted in recruiting 4 applicants.
- Communicated internally across departments to keep teams aligned with company goals.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
Marketing and Social Media Coordinator
Vancouver SeaBuzz Advertising
06.2020 - 12.2022
- Strengthened product branding initiatives by developing advertising campaigns, promotional materials, market intelligence information and databases for Vancouver Seabuzz Advertising to maximize outreach.
- Worked with graphic designers and marketing managers to coordinate marketing activities focused on successful promotion of the company.
- Balanced company objectives and customer desires when formulating pricing and marketing strategies.
- Generated new accounts by reaching out to prospective clients via e-mail, and presenting at different networking events.
- Analyzed market data to determine ways to reach target audience or intended segments.
Front Desk Receptionist
Pacific Honda
10.2021 - 05.2022
- Maintained financial documents to verify timely clearance of credit and debit activities.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Handled payment processing and provided customers with receipts and proper bills.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Reviewed and efficiently processed invoices and files each day in a busy environment.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and provided the necessary information.
Sales Associate
Old Navy
06.2018 - 10.2019
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
Education
BBA - Business Administration
Simon Fraser University
Burnaby, BC09.2024
Skills
- Effective planning
- Oral and writing communication
- Proficient in Microsoft Tools
- Administrative skills
- Customer Service
- Workload Management
- Reliable and Responsible
- Team collaboration
Timeline
Barre Instructor
Modo Yoga North Vancouver
10.2023 - Current
Front Desk Staff Member
Modo Yoga North Vancouver
06.2023 - Current
HR Student/Recruitment Coordinator
First Nations Health Authority
06.2022 - 12.2022
Front Desk Receptionist
Pacific Honda
10.2021 - 05.2022
Vice President of Operations
AIESEC in SFU
01.2021 - 12.2022
Marketing and Social Media Coordinator
Vancouver SeaBuzz Advertising
06.2020 - 12.2022
Sales Associate
Old Navy
06.2018 - 10.2019
BBA - Business Administration
Simon Fraser University
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