CASSANDRA CLEMENT
Brant,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Yoga Teacher
Modo Yoga Brant
01.2017 - Current
- Planned, set up and led yoga classes for beginner through advanced practitioners.
- Instructed students in breathing, meditation and yoga poses to improve strength and flexibility.
- Adapted and differentiated instruction for students and classroom forums to foster holistic growth.
- Developed new yoga skills through continuous study and practice.
Front of House Manager & Server
Callahan's Beach House
01.2012 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Listing & Marketing Coordinator
Cliff Rego Team
11.2014 - 10.2015
- Professional and friendly customer service to clients, affiliates and co-workers
- Planned and executed internal and external marketing events.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Answered general marketing department inquiries by email, phone, and mail.
Student Ambassador - Reputation and Brand Management Department
Fanshawe College
09.2013 - 04.2014
- Answered questions from visitors and potential students about university life.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Maintained communication with current student ambassadors to foster quality representation.
Office Coordinator / Housekeeping Supervisor
Fairmont Banff Springs Hotel
02.2007 - 05.2009
- Train and supervise new employees
- Develop health & safety training resources
- Regular inspections of hotel rooms and facilities
- Provide high levels of customer service to hotel guests.
- Interacted with guests and other departments by phone, email, or in-person to provide information.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
Education
Bachelor of Arts - Psychology
University of Guelph
Guelph, ON04.2013
Post-Graduate Certificate - Public Relations - Corporate Communications
Fanshawe College of Applied Arts And Technology
London, ON04.2014
Skills
- Customer service excellence
- Teamwork and Collaboration
- Training and Coaching
- POS System Operations
- Restaurant Operations
- Staff Management
- Scheduling
- Hiring
- Event coordination
- Online Marketing Strategies
- Planning and Coordinating
- Marketing
- Social Media
Academic Honors
- 2014, Graduate Certificate, Corporate Communications and Public Relations, Fanshawe College, London, Ontario
- 2013, Bachelor of Arts, Honors, Psychology, Sociology, University of Guelph, Guelph, Ontario
Community Service
- 2011, 2013, Vice-President and Financial Officer, Sociology & Anthropology Society, University of Guelph, Guelph, ON, Coordinate events to promote the development of academic relationships between students and professors, Serve as a liaison between administration, campus outlets and external resources, Maintenance of a balanced budget, the distribution of funding and assist in fundraising campaigns
- 2012, Child Development Research Intern, University of Guelph, Guelph, ON, Utilize various research engines to conduct literary analyses, formulate research hypotheses and develop academic proposals, Administrative duties including data entry, filing, photocopying, contact research participants, and other clerical tasks, Care of infants, toddlers and children participating in research studies
Languages
English
Native or Bilingual
German
Elementary
Certification
- Certified Yoga Instructor
Timeline
Yoga Teacher
Modo Yoga Brant
01.2017 - Current
Listing & Marketing Coordinator
Cliff Rego Team
11.2014 - 10.2015
Student Ambassador - Reputation and Brand Management Department
Fanshawe College
09.2013 - 04.2014
Front of House Manager & Server
Callahan's Beach House
01.2012 - Current
Office Coordinator / Housekeeping Supervisor
Fairmont Banff Springs Hotel
02.2007 - 05.2009
Bachelor of Arts - Psychology
University of Guelph
Post-Graduate Certificate - Public Relations - Corporate Communications
Fanshawe College of Applied Arts And Technology
- Certified Yoga Instructor
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