Heema Dyal
Ajax,ON
Summary
Skilled Personal Support Worker and successful Owner of Brock Drycleaners, I excel in customer service and attention to detail. Demonstrated history of enhancing client wellness and satisfaction, achieving high quality goals at Instacart, and boosting business efficiency. Renowned for exceptional planning and compassionate care, my career is marked by a commitment to excellence and continuous improvement.
Experienced with understanding client preferences and curating personalized shopping experiences. Utilizes strong communication and organizational skills to ensure client satisfaction. Knowledge of fashion trends and product selection to enhance shopping experience.
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Personal Shopper
Instacart
04.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Personal Support Worker
Private Care
01.2024 - 11.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Owner
Brock Drycleaners
10.2008 - 06.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Personal Support Worker
SRT Medstaff
03.2004 - 10.2008
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Enhanced patient comfort by providing compassionate and attentive personal care.
Education
Healthcare
Meddix
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Flexible schedule
Certification
Personal Support Worker
Timeline
Personal Support Worker
Private Care
01.2024 - 11.2024
Personal Shopper
Instacart
04.2023 - Current
Owner
Brock Drycleaners
10.2008 - 06.2023
Personal Support Worker
SRT Medstaff
03.2004 - 10.2008
Healthcare
Meddix
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