CARENE DIEU MERCI HAVYARIMANA
Ottawa,ON
Summary
Passionate customer service professional with over 5 years of experience in high-paced, team-oriented environments. Proven ability to handle customer inquiries, complaints, and billing issues with accuracy and speed. Excellent communication. I pick up new things super quickly. At the end of the day, it's all about making sure the customer leaves with a smile!
Overview
4
4
years of professional experience
Work History
Receptioniste
Cite parkway retirement home
Ottawa
2023.08 - Actuel
- Welcomed and provided information to patients
- Responsible for taking and reminding appointments
Insurance Advisor
TD Bank
2023.02 - 2023.08
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Worked with customers to procure updated financial information on continuous basis.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
UNI
UNI
Ottawa, ON
2022.05 - 2022.11
- Verified deliveries against shipping instructions prior to delivering to customers.
- Delivered rush merchandise on tight schedules to meet customer targets.
- delivering package from shein
CAREGIVER
HOME COMFORT CARE
2022.02 - 2022.10
- Engage Clients with gentle activities including taking walks, working and reading
- Provide companionship Clients Need for emotional well being
- Maintain Safe, clean and Healthy Environments for all clients
Delivery Driver
TICKA SOLUTION
Ottawa, ON
2021.10 - 2022.04
- Flexible hours
- Delivering packages from Amazon making
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Customer Advisor
Scotiabank
Ottawa, ON
2020.10 - 2021.11
- Assisted clients with various question and
- Concerns related to their account and bank
- Products, processed daily clients’ transactions
- Including deposit withdrawals money transfers
- Loan payments, credit cards savings account
- FRAUD , DISPUTE identifying and tracking suspicious transactions
Inbound/Outbound
BELL/ MSI CORP
2020.03 - 2020.11
- Activation improvements, I will create an order for a customer making sure the speed of the limit is acceptable in their address
- Contacted customers prior to date of scheduled installation to verify appointment.
- also help technician to modify order or negotiate the customer if need or retain customer
Customer Service Representative
MILLENNIUM SOLUTION
Ottawa, ON
2020.02 - 2020.03
- PCB DEPARTEMENT INBOUND CALL ASSISTED CLIENT WITH VARIOUS QUESTION CONCERNS RELATED
- TO THEIR CREDIT CARD AND PC OPTIUMIN POINTS
Customer Service Agent
MAMAN CEE HAIR SUPPLY
Ottawa, ON
2019.05 - 2020.02
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
Education
Bachelor of Science - Dental Hygiene
La Cité Collégiale
Ottawa, ONHigh School Diploma -
Lycée SOS High School
Skills
- Flexible Schedule
- Customer Service
- People Skills
- Microsoft Office
- Active Listening
- Time management
- communication
- Teamwork
Timeline
Receptioniste
Cite parkway retirement home
2023.08 - Actuel
Insurance Advisor
TD Bank
2023.02 - 2023.08
UNI
UNI
2022.05 - 2022.11
CAREGIVER
HOME COMFORT CARE
2022.02 - 2022.10
Delivery Driver
TICKA SOLUTION
2021.10 - 2022.04
Customer Advisor
Scotiabank
2020.10 - 2021.11
Inbound/Outbound
BELL/ MSI CORP
2020.03 - 2020.11
Customer Service Representative
MILLENNIUM SOLUTION
2020.02 - 2020.03
Customer Service Agent
MAMAN CEE HAIR SUPPLY
2019.05 - 2020.02
Bachelor of Science - Dental Hygiene
La Cité Collégiale
High School Diploma -
Lycée SOS High School