Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heather Williams

Ottawa,ON

Summary

Dynamic professional with a proven track record at the University of Ottawa Heart Institute, excelling in patient and peer communication and management. Recognized for strong problem-solving abilities and attention to detail, effectively enhances service delivery while fostering teamwork. Exceptional relationship management skills with a passion for medical device sales.

Overview

9
9
years of professional experience

Work History

Aortic Clinic Admin

University of Ottawa Heart Institute
09.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Coordinated communication between medical staff and patients to facilitate care continuity.

Outpatient Clerk

University of Ottawa Heart Institute
06.2019 - 09.2023
  • Processed patient information and managed appointment scheduling efficiently.
  • Verified insurance details with accuracy to ensure seamless patient billing.
  • Coordinated communication between medical staff and patients, enhancing service delivery.
  • Utilized electronic health record systems to maintain up-to-date patient files.
  • Assisted in resolving patient inquiries promptly to improve satisfaction rates.

Hockey Coach

AMPED Sports Lab and Ice Complex
06.2016 - 10.2020
  • Developed tailored training programs to enhance player performance and skill development.
  • Developed tailored training programs to enhance goaltending skills and performance.
  • Analyzed player performance data to identify areas for improvement and adjust coaching strategies.

Calculus and Advanced Functions Tutor

Self Employed
09.2018 - 06.2019
  • Developed personalized lesson plans to address individual student needs and learning styles.
  • Implemented effective study techniques, enhancing student engagement and retention of material.
  • Provided constructive feedback on assignments, fostering academic growth and confidence in students.

Education

Bachelor of Science - Biopharmaceutical Science

University of Ottawa
Ottawa
06-2025

High School Diploma -

Ashbury College
Ottawa, ON
06-2019

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Critical thinking
  • Computer skills
  • Organization and time management

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Aortic Clinic Admin

University of Ottawa Heart Institute
09.2023 - Current

Outpatient Clerk

University of Ottawa Heart Institute
06.2019 - 09.2023

Calculus and Advanced Functions Tutor

Self Employed
09.2018 - 06.2019

Hockey Coach

AMPED Sports Lab and Ice Complex
06.2016 - 10.2020

Bachelor of Science - Biopharmaceutical Science

University of Ottawa

High School Diploma -

Ashbury College

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Heather Williams