Heather Warrick
Aliso Viejo
Summary
Detail-oriented and results-driven hospitality professional with extensive experience as a server, bartender, and restaurant manager in high-volume, upscale and customer-focused environments. Proven ability to deliver exceptional guest experiences, manage front-of-house operations, lead and train staff, and drive revenue through service excellence. Known for professionalism, adaptability, and strong leadership in fast-paced, fine dining.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Head Bartender /Lead Banquet Server
24 Carrots Events Catering and Events
Costa Mesa
01.2014 - Current
- Direct service and bar operations for high-volume events, ensuring speed and quality.
- Supervise bartending and service staff to uphold service and safety standards.
- Maintain cleanliness and sanitation standards during events.
- Coordinate with the kitchen team to synchronize food service with event timelines.
- Manage the setup and teardown of banquet areas according to event specifications.
- Resolve guest concerns promptly to improve dining experiences at events.
Restaurant Manager
608 Dahlia Restaurant
Corona del Mar
01.2021 - 11.2025
- Managed daily restaurant operations, ensuring service excellence and adherence to brand standards.
- Supervised dining room staff activities to maintain optimal service levels and support guest needs.
- Collaborated with kitchen leadership to enhance workflow and improve service timing.
- Monitored inventory and vendor relationships to minimize waste and control expenses.
- Resolved customer concerns promptly to foster satisfaction and loyalty.
- Communicated effectively to build positive relationships with guests and employees.
- Managed labor scheduling to align with business demands while controlling costs.
- Reconciled daily transactions and balanced cash registers accurately.
Education
Bachelor of Science - Psychology
The Ohio State University
Columbus, OH06-2008
Skills
- Guest relations and service excellence
- High-volume service management
- Restaurant and bar operations
- Staff training and development
- Labor scheduling and control
- Inventory and cost oversight
- Conflict resolution strategies
- POS system proficiency (Toast, Micros, Aloha, Square)
- Event coordination and catering services
- Compliance with safety standards
- Team collaboration skills
- Effective communication abilities
- Engaging personality traits
- Group reservations coordination
- Multitasking expertise
Certification
ServSafe Food Handler California
Timeline
Restaurant Manager
608 Dahlia Restaurant
01.2021 - 11.2025
Head Bartender /Lead Banquet Server
24 Carrots Events Catering and Events
01.2014 - Current
Bachelor of Science - Psychology
The Ohio State University