Heather Ogilvie
Burnaby,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
INSIDE TERRITORY MANAGER
Ritchie Bros
Burnaby, BC
04.2023 - Current
- Encouraged sellers to consign assets, monitored market trends, built customer pipeline using CRM tool (salesforce)
- Identified potential clients within assigned territory and developed strategies to engage with them.
- Leveraged strong interpersonal skills to cultivate and foster relationships with customers, demonstrating an ability to connect effectively and build rapport.
- Implemented strategic time-blocking techniques to efficiently manage daily responsibilities, including handling calls, conducting follow-ups, and addressing administrative tasks.
STUDIO MANAGER
Orangetheory Fitness
03.2021 - 04.2023
- Sold memberships, managed sales associates, maintained KPIs, performed payroll and scheduling
- Directed and lead the sales team at Orangetheory Fitness
- Developed and implemented strategies to increase member retention and satisfaction
- Developed and implemented effective marketing strategies to attract new clients and increase membership sales.
COURT RUNNER - VOLUNTEER
Downtown Community Court
08.2020 - 12.2021
- Note taking and photocopying experience
- Assisted in creating a welcoming and supportive environment for individuals going through the court process
- Experience working with legal professionals such as Crown.
SALES ASSOCIATE
Indigo Books
07.2017 - 02.2021
- Cash handling experience with POS system
- Assisted customers with their inquiries and purchases
- Participated in inventory management
- Aided managers in special events.
CHILD-CARE WORKER
Little Rascals Daycare
06.2019 - 08.2019
- Managed children, made snack, brought out beds for nap time, watched for safety hazards.
Education
Bachelor of Arts and, Social Sciences - Criminology -
SIMON FRASER UNIVERSITY
12-2023
By-law 1000 -
JUSTICE INSTITUTE OF BRITISH COLUMBIA
01.2021
High School Diploma -
KILLARNEY SECONDARY SCHOOL
07.2017
Skills
- Organizational Skills
- Conflict Resolution
- Courtroom Knowledge
- Client Relations
- Problem Solving
- Professionalism
- Multi-tasking Abilities
- Interpersonal Skills
- Contract Negotiation
- Customer Relationship Management
Languages
- English, Native or Bilingual
- French, Elementary
References
- Paul Nijar, ORANGETHEORY FITNESS, 604-240-1296
- Sandra Griffin, INDIGO BOOKS, 778-688-6376
- Valerie Burtnik, RITCHIE BROS, 905-329-2364
Certification
- Class 5 Driver's License
- Basic First Aid and CPR
Timeline
INSIDE TERRITORY MANAGER
Ritchie Bros
04.2023 - Current
STUDIO MANAGER
Orangetheory Fitness
03.2021 - 04.2023
COURT RUNNER - VOLUNTEER
Downtown Community Court
08.2020 - 12.2021
CHILD-CARE WORKER
Little Rascals Daycare
06.2019 - 08.2019
SALES ASSOCIATE
Indigo Books
07.2017 - 02.2021
Bachelor of Arts and, Social Sciences - Criminology -
SIMON FRASER UNIVERSITY
By-law 1000 -
JUSTICE INSTITUTE OF BRITISH COLUMBIA
High School Diploma -
KILLARNEY SECONDARY SCHOOL
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