Heather Noel
Olds
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of the Alberta Craft Beer market. Committed to setting and exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
20
20
years of professional experience
Work History
Lead Sales Representative
A Gallery Of Floors LTD
07.2012 - Current
- Selling flooring to customers with a positive attitude, and satisfy their needs
- Onsite measures, and consultations at customer’s homes
- Educating customers, quoting, purchase orders, coordinate installations, and follow up calls in a timely manner
- Developing and maintaining relationships with new and existing clients
- Managing and organizing team of installers
- Finalizing payments.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed and maintained knowledge of current sales and promotions.
- Kept detailed track of sales and customer information in company system.
- Monitored sales team performance and provided constructive feedback.
- Participated in store meetings and product training sessions to understand and sell items.
- Handled cash register operations and customer transactions to process payments.
- Greeted customers and provided product advice to increase sales.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained in forklift operations to assist in warehouse operations.
Senior Customer Relations Representative
Calgary Zoo
10.2007 - 06.2012
- Addressing the needs of customers and staff by greeting with a friendly attitude
- Handling cash and refunds
- Training new employees
- Selling memberships and entrance tickets, program event sales, all while using Patrons Edge computer program.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services, and company information.
Practicum Student
Sunridge Veterinary Clinic
06.2007 - 08.2007
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Helped with office tasks, taking messages, scanning documents, and answering phone inquiries.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Worked in team environment to maintain high levels of productivity.
- Worked with industry professionals to further drive learning goals.
Crew Trainer
McDonald’s Restaurants
06.2003 - 08.2006
- Successfully and efficiently taking customer orders
- Handling cash
- Excellent team player along with good work ethic
- Training new hires to their full potential
- Therefore providing cleanliness and safety for the customers and fellow employees
Education
Veterinary Medical Receptionist - Veterinary Science
Olds College
Olds, AB06.2007
Certificates PAMR and WHMIS -
Crescent Heights High School
Calgary, AB2006
High School diploma -
Crescent Heights High School
Calgary, AB06.2005
Skills
- Setting and then exceeding record monthly and annual sales for the company
- Excellent communication skills
- Expert Microsoft Word, Excel
- Staff Training
- Shift Scheduling
- Relationship Building
Extracurricular Activities
-Wildly passionate about the Alberta Independent/Craft Beer industry, have been selected to judge for awards at Calgary International Beer Festival and a founding member of the Olds Beer Club in Olds, AB.
-Volunteer Event Coordinator with the Olds and District Chamber of Commerce
-Heavily involved with the Olds Curling Club, particularly with the Ladies Curling leagues and annual Ladies Curling Bonspiel
-Passionate about sport fishing/angling, with particular interest in the sport of fly fishing
Timeline
Lead Sales Representative
A Gallery Of Floors LTD
07.2012 - Current
Senior Customer Relations Representative
Calgary Zoo
10.2007 - 06.2012
Practicum Student
Sunridge Veterinary Clinic
06.2007 - 08.2007
Crew Trainer
McDonald’s Restaurants
06.2003 - 08.2006
Veterinary Medical Receptionist - Veterinary Science
Olds College
Certificates PAMR and WHMIS -
Crescent Heights High School
High School diploma -
Crescent Heights High School
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