Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather McCoy

Healdsburg

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

11
11
years of professional experience

Work History

Administrative Clerk

Herbl Distribution Solutions
Santa Rosa
06.2021 - Current
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Created Manifest, COA, Invoice files for the Inbound receiving team in JDA, CA Metric and SAP and distributed to appropriate personnel to maintain consistent communication.

Tasting Room Associate

MacRostie Winery & Vineyards
Healdsburg
05.2019 - Current
  • Communicated with incoming guests to offer assistance and friendly service.
  • Demonstrated advanced wine knowledge to assist guests with tasting choices.
  • Maintained thorough knowledge of wine and wine production processes.
  • Provided tasting samples in alignment with winery standards.

Tasting Room Lead

Kendall-Jackson
Santa Rosa
04.2014 - 06.2019
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Created engaging retail displays to showcase featured wines.
  • Maintained thorough knowledge of wine and wine production processes.
  • Provided tasting samples in alignment with winery standards.

Education

Master of Arts - Organizational Behavior Studies

University of San Francisco
San Francisco, CA
12.2009

Skills

  • Creative Thinking
  • Flexible and Adaptable
  • Service-Oriented
  • Prioritization and Time Management

Timeline

Administrative Clerk

Herbl Distribution Solutions
06.2021 - Current

Tasting Room Associate

MacRostie Winery & Vineyards
05.2019 - Current

Tasting Room Lead

Kendall-Jackson
04.2014 - 06.2019

Master of Arts - Organizational Behavior Studies

University of San Francisco
Heather McCoy