Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Jones

Montreal,QC

Summary

Experienced coordinator with a proven track record of over 15 years in effectively engaging with clients. Committed to close collaboration with customers to manage expectations and foster enduring partnerships. Known for dependability and a focused approach to achieving team goals.

Overview

16
16
years of professional experience

Work History

Travel Designer

Alexandrou Travel Design
05.2023 - 08.2023
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Conducted user research to identify customer needs and preferences for customer-centric designs.

Senior Investigator

Equifax
06.2021 - 05.2023


  • Conducting employment verifications
  • Updated documents prepared reports, and maintained case files.
  • Served as a liaison between the agency and external partners, fostering strong relationships for future collaboration.

Customer Service Agent

West Jet Airlines
03.2017 - 01.2021
  • Assisted customers with ticket purchases, pricing & scheduling
  • Contributed to WestJet achieving and holding industry-leading customer service ratings.

Merchandise Coordinator

Ice.com
11.2010 - 05.2013
  • Worked with managers and advertising directors to optimize promotions
  • Monitored and analyzed sales records and consumer purchasing trends.

Villa Specialist

Luxury Retreats
09.2007 - 04.2010
  • Assisted customers with the purchase of travel arrangements and accommodations
  • Building relationships with homeowners for villa rental requests.

Education

Bachelor of Arts - Communication Studies

Concordia University
Montreal, QC
09.1995

Skills

  • Customer support/relations
  • Employee coaching
  • Senior leadership support
  • Project management abilities
  • Investigation skills
  • Strong communication skills

Timeline

Travel Designer

Alexandrou Travel Design
05.2023 - 08.2023

Senior Investigator

Equifax
06.2021 - 05.2023

Customer Service Agent

West Jet Airlines
03.2017 - 01.2021

Merchandise Coordinator

Ice.com
11.2010 - 05.2013

Villa Specialist

Luxury Retreats
09.2007 - 04.2010

Bachelor of Arts - Communication Studies

Concordia University

Similar Profiles

CREATE PROFILE
Heather Jones