Alicia Mariani

Key Responsibilities and Achievements:

• Luxury Travel Design & Itinerary Curation: Curate bespoke luxury itineraries for high-net-worth individuals, including 5-star accommodations, private transportation, exclusive activities, and personalized experiences. Designed luxury family vacations, multi-destination trips, and corporate retreats, ensuring seamless logistics and memorable experiences for all clients.
  
• Collaboration with Destination Management Companies (DMCs):
  Work with local DMCs and private guides to ensure all aspects of client travel (accommodation, transportation, and activities) are expertly managed.Coordinated luxury trips to Europe and South America, delivering tailor-made experiences that exceeded client expectations.
  
• VIP & Executive Travel Management: Manage high-profile and executive travel, ensuring all details, including travel documents, transportation, and accommodation, are handled meticulously and efficiently. Provided executive-level travel management, including VIP transfers, private jet bookings, and highly personalized itineraries for C-suite clients.
  
• Client Relationship Building & Retention: Build and maintain long-term client relationships, ensuring ongoing satisfaction and repeat business. Successfully increased repeat bookings by 25% by fostering strong client relationships and personalized services.
  
• Budget & Cost Management: Advise clients on travel options that fit their budget while maintaining the luxury experience. Utilized reward programs and industry connections to save clients over $10,000 annually on travel expenditures without sacrificing quality.
  

Key Responsibilities & Achievements:

• Client Management & Support:
  Provide personalized domain registration and management support to clients, ensuring a smooth and efficient process for new and existing clients.Managed over 300 client accounts annually, assisting with domain registration, transfers, and renewals, maintaining a 98% client satisfaction rate.
  
• Sales & Revenue Growth:
  Identify upsell and cross-sell opportunities, leading to an increase in revenue through additional domain services.Increased upsell revenue by 20% through introducing advanced domain services, including web hosting and email forwarding.
  
• Problem Solving & Resolution:
  Act as the primary point of contact for clients with complex domain-related issues, providing prompt solutions and expert advice.Resolved 50+ complex domain disputes in 2023, ensuring client satisfaction and minimizing legal risks.
  
• Internal Collaboration & Training:
  Collaborate with internal teams to streamline processes and enhance client onboarding.Delivered client onboarding training, reducing the onboarding time for new clients by 30%.
  
• Reporting & Analytics:
  Use internal systems to track and report on client interactions, ensuring data accuracy and effective resource allocation.Improved reporting accuracy, increasing team efficiency by 10% through actionable insights based on client interactions.
  

Key Responsibilities & Achievements:

• Client Consultation & Travel Booking:
  Assisted clients with all aspects of travel planning, from booking flights, hotels, and car rentals to providing expert advice on destinations.Managed a portfolio of corporate and leisure clients, arranging complex itineraries with attention to detail and customer satisfaction.
  
• Ticketing & Travel Documentation:
  Managed ticketing and travel documentation, ensuring accuracy and compliance with travel regulations.Maintained a 99% accuracy rate in all ticketing and documentation tasks.
  

Key Responsibilities & Achievements:

• Visa Coordination & Travel Documentation:
  Specialized in facilitating visa and passport services for corporate clients, ensuring compliance with regulations and timely submission.Assisted with visa applications for major corporate clients, including high-profile events like the 2014 Sochi Olympics.
  
• Consulate Liaison & Process Management:
  Worked closely with consulates of Brazil, China, Russia, and the US to process visa applications for large groups and corporate clients.Coordinated with consulates to expedite processing of visas and passports, improving turnaround time by 20%.
  
• Client Consultation & Advisory:
  Provided expert advice on visa requirements for international travel, ensuring clients were fully informed of necessary documents and deadlines.Guided clients through complex visa processes, ensuring compliance and avoiding delays.
  

Key Responsibilities & Achievements:

• Travel Coordination for Trade Shows:
  Managed travel logistics for large-scale trade shows, including booking flights, hotels, and ground transportation for executives and attendees.Coordinated travel arrangements for international trade shows, ensuring seamless experiences for all attendees.
  
• Collaboration with Travel Advisors & Tourism Boards:
  Worked closely with travel advisors and tourism executives to ensure smooth coordination of travel for large groups and VIP clients.Facilitated communication between stakeholders and service providers to optimize travel solutions for large-scale events.
  
• Administrative Support & Event Management:
  Provided administrative support to senior leadership, managing travel logistics and ensuring compliance with event contracts.Streamlined the event planning process, improving logistical efficiency by 15%.