Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

Heather Hair RN MBA CHE

Penticton,BC

Summary

Results-oriented business professional with a strong focus on integrity and ethical leadership. Proven ability to manage large teams and complex projects while maintaining budgetary control. Demonstrated success in driving performance and achieving organizational goals. Strong desire to "do the right thing"

Overview

36
36
years of professional experience

Work History

Director of Operations

Interior Health
Williams Lake, British Columbia
05.2023 - 07.2025
  • Directed community hospital operations ensuring essential services for 100,000 individuals and 14 different First Nation
  • Directed managers and physicians through effective leadership and support
  • Designed and enacted operational strategies to boost efficiency, lower costs, and advance patient experiences.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Spearhead pilot site for BC focused on virtual hospitalist care model
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Streamlined stabilization of 3 LTC facilities' physician gaps through implementation of virtual care model
  • Lead several large code orange and green due to wildfires. Stood up Incident Command centre.

Director Emergency Services Network

Interior Health
, BC
10.2020 - 05.2023
  • Crafted comprehensive regional strategy with MHSU network to facilitate Suboxone integration in ED
  • Achieved executive leadership endorsement and acquired MOH funding for comprehensive rollout across all EDs.
  • Formulated regional strategy enhancing Sexual Assault Forensic Exam (SAFE) accessibility across all of IH.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Formulated comprehensive 3-year strategic plan for 32 EDs.
  • Established framework facilitating AUD rollout. Assessed requirements, challenges, and devised strategy for 18-month completion.
  • Spearhead development of ED performance dashboards.
  • Introduced social media TVs throughout waiting areas to share critical information on substance use disorders.
    Promoted 'We Can Help' initiatives to inform the public about support options.

Executive Director Emergency SCN

Alberta Health Services
, AB
01.2014 - 10.2020
  • Fostered collaborative environment among all EDs to support unified goal of care utilizing evidence-based research.
  • Developed a three-year strategic plan across 104 EDs in Alberta.
  • Applied insights from Dr. Gail Donofrio research to drive Suboxone deployment in ED.
  • Orchestrated nationwide telehealth conference in collaboration with CAEP to showcase contributions of Dr. Donofrio to all Canadian EDs.
  • Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
  • Implemented quality metrics to track business needs and lead diverse projects.
  • Established strategic direction and goals to accomplish objectives.
  • Engaged with the general public to develop an ED journey roadmap. Published.
  • Adapted emergency department practices to align with Choosing Wisely Canada.
    Launched awareness campaigns targeting both the public and healthcare providers.

Assistant Director

Johnson & Johnson Inc
Markham, Ontario
05.2003 - 01.2013
  • Analyzed market trends to identify potential opportunities for growth.
  • Developed and implemented marketing plans for new products.
  • Collaborated with top toxicologists across North America to advance research for Tylenol and NRT business
  • Construct NRT business plans targeting Canadian market
  • Partnership with addiction specialists to create an addiction plan to support smoking cessation.
  • Managed $50 million budgets to be on track and on target.
  • Partnerships with public institutions and prominent addiction professionals.

Poison and Drug Information Specialist

Poison and Drug Information Services (PADIS)
Calgary, Alberta
09.1998 - 05.2003
  • Conducted a comprehensive assessment of calls from HCPs and the general public to identify potential exposure risks of the substance being analyzed.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Ongoing learning is essential to fully understand the pharmacokinetics of drugs and the potential harm associated with them.

RN, Emergency Department

Calgary Regional
Calgary, Alberta
09.1989 - 05.2003
  • Carried out physician orders accurately while following established nursing standards of care.
  • Participated in multidisciplinary team meetings to discuss patient progress and any changes needed in treatment plans.
  • Compiled detailed reports on each shift regarding all treatments provided throughout the day.
  • Provided initial assessment of patients and identified changes in their condition.
  • Organized workflows within the Emergency Department efficiently while ensuring quality patient outcomes.

Education

Certified Health Executive - Certified Health Executive (CHE)

Canadian College of Health Leaders
Ottawa, ON
04-2025

MBA - Business Administration

Athabasca University
Athabasca, None
04-2002

Nursing

George Brown College
Toronto, None
05-1988

Skills

  • Strategic planning and execution
  • Effective communication
  • Budget development
  • Using data to tell the story to support decision-making
  • Project management
  • Team leadership
  • Process improvement
  • Innovated
  • Early adopter
  • Effective leader

Volunteer

  • Volunteer to respond to international disasters worldwide with Samaritans Purse including Typhon in Philippines in 2013.
  • Volunteer in Egypt hospital to open up an Emergency Department
  • Camp nurse for 12 years at a children's camp in Alberta and BC

Timeline

Director of Operations

Interior Health
05.2023 - 07.2025

Director Emergency Services Network

Interior Health
10.2020 - 05.2023

Executive Director Emergency SCN

Alberta Health Services
01.2014 - 10.2020

Assistant Director

Johnson & Johnson Inc
05.2003 - 01.2013

Poison and Drug Information Specialist

Poison and Drug Information Services (PADIS)
09.1998 - 05.2003

RN, Emergency Department

Calgary Regional
09.1989 - 05.2003

Certified Health Executive - Certified Health Executive (CHE)

Canadian College of Health Leaders

MBA - Business Administration

Athabasca University

Nursing

George Brown College

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Heather Hair RN MBA CHE